Senior Level Project Manager – WSF Ticketing and Reservations Modernization

Washington State Ferries – Senior Level Project Manager (TRM Modernization)

Project Details:

• Agency: Washington State Department of Transportation (WSDOT)
• Project Name: Senior Level Project Manager – WSF Ticketing & Reservations Modernization (TRM)
• Performance Period: 4/1/2026 – 6/30/2027 (with option to extend)

Project Overview:
The TRM project is a large-scale modernization initiative to upgrade WSF’s customer-facing ticketing, reservation, and terminal operations systems, including CRM implementation. The goal is to enhance customer experience, operational efficiency, and long-term sustainability.

Role Summary:
The Senior Project Manager (SPM) will oversee the full lifecycle of the TRM project, ensuring delivery on time, on budget, and aligned with WSF, technical, regulatory, and contractual requirements. The SPM will coordinate across WSF leadership, business units, TSD staff, WaTech, and vendor partners.

Primary Responsibilities:

• Lead overall scheduling, solution delivery, and cross-team coordination.
• Coordinate governance, decision-making, budget, vendor management, and program communication with WSDOT TSD IT Manager.
• Manage vendor deliverables for system development, integration, training, go-live, and hypercare.
• Oversee integrated schedule alignment with business operations, terminal readiness, CRM workflows, and vendor releases.
• Ensure compliance with WaTech gated reviews and OFM budget oversight.
• Support RFI/RFP development for multi-vendor procurement.
• Coordinate requirements elaboration, backlog prioritization, acceptance criteria, and test readiness.
• Support organizational change management and operational readiness for ferry terminals and customer service teams.

Work Schedule, Location & Travel:

• Schedule: Mon–Fri, 40 hours/week
• Location: Hybrid; primary work at WSF HQ (2901 Third Avenue, Seattle, WA 98121) with frequent in-person meetings and occasional terminal visits.
• Travel: Reimbursed for pre-approved travel outside King County; must be able to travel to Puget Sound region.
• Start Date: Available by 4/1/2026 or soon thereafter.

Mandatory Skills & Experience:

• Extensive experience managing large-scale IT modernization projects ($10M+ multi-vendor programs).
• Expertise in Agile project management and coordinating cross-functional sprint execution.
• Ability to manage integrated schedules, budgets, risks, dependencies, and escalations.
• Strong vendor/contract management, including major systems integrators and SaaS/CRM vendors.
• Experience working with IT, operations, finance, procurement, and executive stakeholders.
• Excellent communication, facilitation, negotiation, and executive reporting.

Desirable Skills & Certifications:

• Project Management certification (PMI preferred)
• Agile certification/training (CSM, PMI-ACP, SAFe)
• Experience with statewide oversight bodies (WaTech, OFM)
• Knowledge of enterprise CRM and ticketing/reservation systems
• Familiarity with Azure DevOps
• Experience with complex RFP and procurement development

Vendor Submission Requirements:

• Cover Letter detailing:
• Experience and certifications aligned with mandatory/desirable skills
• Availability and ability to focus on the project
• Any other relevant qualifications making your firm ideal for the position
• Employment Terms:
• We offer both 1099 and W2 employment options.
• Note: We cannot offer Visa sponsorship for this opportunity.
• Rate Information:
• The competitive rate range for this position is:
• 1099: $80–$110 per hour
• W2: $60–$90 per hour
• Rates will be negotiated based on experience, qualifications, and project requirements.
• Resumes of proposed staff
• Right to Represent statement

Pay: $80.00 - $110.00 per hour

Work Location: Hybrid remote in Seattle, WA 98121