Position Summary
The Senior Scan Technician – Records Storage serves as a subject-matter expert within the document imaging operation. This role is responsible for advanced scanning, indexing, quality control, and workflow oversight in a secure records-storage environment. The Senior Scan Tech supports production targets, ensures compliance with chain-of-custody and retention requirements, and provides day-to-day guidance to Scan Technicians.
Key Responsibilities
- Perform advanced document preparation, scanning, indexing, and validation
- Lead high-volume records conversion projects involving boxed client files
- Verify box-, file-, and document-level identifiers against inventory systems
- Ensure strict chain-of-custody and records security procedures are followed
- Operate and troubleshoot production scanners and capture software such as Kofax / Tungsten
- Conduct final-level quality control audits and approve completed batches
- Identify indexing, image quality, or workflow issues and implement corrective actions
- Train and mentor Scan Technicians on procedures, quality standards, and best practices
- Serve as point of escalation for scanning, indexing, or document handling issues
- Track daily production metrics and assist with workload balancing
- Coordinate with supervisors on priorities, deadlines, and exception handling
- Support audits, client requests, and compliance reviews
- Assist with re-boxing, labeling, return-to-storage, or destruction preparation
Required Skills & Qualifications
- High school diploma or equivalent (associate degree preferred)
- Minimum 3–5 years of document scanning or records management experience
- Proven experience in high-volume records storage scanning environments
- Strong understanding of chain-of-custody, retention, and confidentiality controls
- Advanced knowledge of document capture and indexing platforms
- Excellent attention to detail and problem-solving skills
- Ability to lead by example and provide on-the-job training
- Ability to lift up to 40–50 lbs and work on your feet for extended periods
Preferred Qualifications
- Experience acting as a lead or senior technician in an imaging operation
- Familiarity with compliance requirements (legal, medical, financial records)
- Experience handling exception processing and audit remediation
- Strong documentation and process-improvement skills
Performance Metrics (Typical)
- Meets or exceeds daily and monthly production targets
- Maintains QC error rates below established thresholds
- Consistently passes internal and client audits
- Supports team productivity and reduces rework
Work Environment
- Secure records storage and imaging production facility
- Fast-paced, deadline-driven, metric-focused operation
GRM does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor. All employment is decided on the basis of qualifications, merit, and business need.