Claims Team Lead (AV)

About the role

The AV Claims Team Lead is the working leader of the AV claims team. The role carries a reduced inventory of the most complex files, coaches adjusters on AV-specific evidence and liability analysis, and is the first escalation point for severity, litigation, and client-sensitive incidents.

What you'll do

• Lead day-to-day work for the APD, BI, and Litigation Adjusters: assign files, balance inventory, and remove blockers
• Review and approve reserves, settlements, and coverage and liability decisions within delegated authority; escalate beyond it
• Handle or co-handle high-severity, high-visibility, and novel-liability AV files
• Coach adjusters through file reviews, side-by-side handling, and 1-on-1s; set the team's standard for AV evidence preservation and file notes
• Own the AV handling playbook: data-request templates, escalation triggers, reporting thresholds, and vendor and counsel guidelines
• Serve as the day-to-day contact for AV operator, carrier, and client partners, including incident updates and recurring reporting
• Monitor team performance and quality metrics; prepare weekly and monthly reporting for the Senior Manager
• Onboard and train new hires; identify skill gaps and recommend development plans
• Track AV legal, regulatory, and technology developments and turn them into handling updates
• Partner with Compliance, QA, Legal, and Product on process and tooling improvements

Who you are

• Detailed understanding of the SAE J3016 levels of driving automation (Levels 0–5), including the difference between driver-assist (Levels 0–2) and driverless (Levels 3–5) systems, and how each level shifts responsibility between the human, the system, and the operator
• Determine who or what was in control at the time of loss: human driver, driver-assist feature, or automated driving system
• Request, preserve, and read AV evidence: telematics, event data, camera and sensor footage, remote-assistance logs, and software version
• Apply coverage, liability, and damages analysis across fleet-operator, manufacturer, supplier, and third-party exposures
• Work with AV operator safety, legal, and risk teams under tight response timelines
• Meet federal and state crash-reporting, privacy, and data-handling requirements for AV incidents
• Document files so a supervisor, carrier, or auditor can follow the liability decision

Qualifications

• 7–10+ years of commercial auto claims experience across physical damage, bodily injury, and litigated files
• 2+ years leading, mentoring, or supervising adjusters
• Prior AV, rideshare, delivery, or trucking program experience preferred
• Strong analytical, communication, and client-management skills
• Comfort with KPIs, audit results, and data-driven coaching
• Bachelor's degree or equivalent claims experience
• Active adjuster license(s) as required by the states handled, or ability to obtain within 90 days of hire
• Proficiency in the claims system, document management, and Microsoft Office
• Clear written and verbal communication with claimants, counsel, carriers, and client partners

Benefits

• Generous health-insurance package with nationwide coverage, vision, & dental
• 401(k) retirement plan with employer matching
• Competitive PTO policy – we want our employees fresh, healthy, happy, and energized!
• Generous family leave policy after 8 months of continuous work
• 100% remote (home-based) role designed to support your work-life balance

Additionally, we will

• Listen to your feedback to enhance and improve upon the long-standing challenges of an adjuster and the claims role
• Work toward reducing and eliminating all the administrative work from an adjuster role
• Foster a culture of empathy, transparency, and empowerment in a remote-first environment

At Reserv, we value diversity in backgrounds, perspectives, and life experiences and believe that diversity in viewpoints and critical thinking drives innovation, first-principles thinking, and success. We welcome applicants from all backgrounds and encourage those from all walks of life to apply. If you believe you are a good fit for this role, we would love to hear from you!