Role description
eCommerce Technical Project Manager
ioVistaioVista is seeking an experienced eCommerce Technical Project Manager to lead digital commerce projects from discovery through launch and ongoing optimization. This individual will serve as the primary liaison between clients, developers, designers, marketers, and third-party technology partners.
The ideal candidate combines strong project management skills with a technical understanding of modern eCommerce platforms and digital ecosystems. They should be comfortable leading client conversations, translating business requirements into technical solutions, and ensuring projects are delivered on time, on budget, and with exceptional quality.
Key Responsibilities:
Client Relationship Management
- Serve as the primary point of contact for assigned clients.
- Lead discovery sessions, requirements gathering, status meetings, and project reviews.
- Build trusted advisor relationships with stakeholders and decision-makers.
- Communicate project status, risks, and recommendations clearly and professionally.
Project Planning & Execution
- Develop project plans, schedules, timelines, and resource allocations.
- Manage project scope, budgets, risks, and change requests.
- Coordinate internal teams, including development, design, QA, SEO, data, and support.
- Ensure project milestones and deliverables are met.
Qualifications:
Required
- 3–5+ years of project management experience in a digital agency, technology company, or eCommerce environment.
- Strong understanding of eCommerce platforms and website development processes.
- Experience managing website builds, migrations, integrations, and optimization projects.
- Excellent communication and presentation skills.
- Ability to explain technical concepts to non-technical stakeholders.
- Experience with project management software such as Teamwork, Jira, Asana, Monday.com, or similar.
Preferred
- PMP, CSM, Agile, Scrum, or similar certification.
- Experience with Adobe Commerce (Magento).
- Familiarity with APIs, databases, hosting environments, and integrations.
- Understanding of SEO, digital marketing, and analytics.
- Experience working in agency environments, managing multiple client accounts.
eCommerce Platform Expertise:
Working Knowledge Of
- Adobe Commerce (Magento Open Source & Adobe Commerce)
- Shopify
- Shopify Plus
- WooCommerce
- BigCommerce
- Shopware
Understanding Of
- Product Catalog Management
- B2B Commerce
- Customer Experience (CX)
- ERP, CRM, PIM, POS
- SEO Fundamentals
- Website Performance
- Accessibility (WCAG)
- Analytics & Reporting
Team Collaboration
- Work closely with developers, designers, QA analysts, and digital marketers.
- Facilitate internal project meetings and sprint planning sessions.
- Ensure documentation remains current and accurate.
- Assist with process improvements and operational efficiency initiatives.
Success Metrics
- On-time project delivery.
- Budget adherence.
- Client satisfaction scores.
- Project profitability.
- Scope management effectiveness.
- Team utilization and efficiency.
- Client retention and expansion opportunities.
Core Competencies
- Leadership
- Client Communication
- Technical Acumen
- Problem Solving
- Organization
- Strategic Thinking
- Risk Management
- Relationship Building
- Accountability
- Attention to Detail
Technical Oversight
- Understand platform capabilities and limitations.
- Review requirements and collaborate with technical teams on solution architecture.
- Coordinate integrations involving:
- ERP Systems
- CRM Platforms
- Payment Gateways
- Shipping Systems
- Marketing Platforms
- Third-Party APIs
At ioVista, our Technical Project Managers are trusted advisors who bridge business goals and technical execution, helping clients achieve measurable growth through exceptional digital commerce experiences.