Customer Support Engineer

Who We Are

At Anura, we're more than ad fraud detection experts—we're the team behind one of the industry's most trusted fraud prevention platforms.

Founded by husband-and-wife team Beth and Rich Kahn, Anura was built on the belief that every marketing dollar should count. Every day, businesses around the world rely on our technology to stop bots, malware, click fraud, and sophisticated invalid traffic before it wastes their advertising budgets.

As a privately owned SaaS company, we value innovation, curiosity, collaboration, and exceptional client service. When Anura grows, our team grows too. If you're looking for a place where your work makes an impact and your career can grow alongside the company, we'd love to meet you!

Why Work With Us

At Anura, you'll do more than answer support tickets.

As a Customer Support Engineer, you'll become a trusted technical resource for our clients. You'll work directly with marketers, developers, agencies, and enterprise organizations to help them successfully integrate our platform, troubleshoot technical issues, and get the most value from their investment.

This isn't a traditional help desk role.
Every day brings new technical challenges, opportunities to work with modern web technologies, and the chance to become an expert in ad fraud detection, JavaScript implementations, and digital marketing technology.

If you enjoy solving problems, learning how websites work, and helping customers succeed, you'll feel right at home here.

Who You Are

You're naturally curious and enjoy figuring out how things work. You don't panic when something breaks—you enjoy the challenge of solving it.

You don't need to know everything on day one. We'll teach you our platform, our industry, and the technical skills needed to succeed. We're looking for someone with a strong work ethic, excellent communication skills, and a genuine desire to learn.

This role is ideal for someone coming from IT support, technical support, help desk, implementation, web development, systems administration, or SaaS customer support who enjoys solving technical problems and working directly with customers.

You are:

• Customer Focused
  – You genuinely enjoy helping people and delivering an outstanding client experience.
• Technically Curious
  – You enjoy learning new technologies and understanding how websites, JavaScript, APIs, and web integrations work.
• Problem Solver
  – You enjoy troubleshooting issues, identifying root causes, and finding practical solutions.
• Adaptable
  – You're comfortable managing multiple priorities and adjusting when new challenges arise.
• Team Oriented
  – You enjoy collaborating across departments and believe the best solutions come from working together.

What You’ll Do

No two days look exactly the same, but your responsibilities will include:

• Guide clients through JavaScript, Google Tag Manager, and server-side integrations.
• Lead technical implementation calls and help new clients successfully onboard to the Anura platform.
• Troubleshoot website integrations using browser developer tools, JavaScript, network requests, and other diagnostic tools.
• Investigate technical issues and work directly with clients to identify and resolve implementation challenges.
• Validate client integrations and ensure data is reporting accurately.
• Explain technical concepts in a way that's easy for both technical and non-technical users to understand.
• Communicate with clients through HubSpot.
• Send Paperwork to clients with PandaDocs.
• Partner closely with Customer Success Managers, Sales, and our Development Team to ensure a seamless customer experience.
• Findings, solutions, and best practices to improve our internal knowledge base.
• Continue expanding your knowledge of web technologies, APIs, digital advertising, and fraud detection.

What You’ll Need to Succeed

• Strong verbal and written communication skills.
• Excellent troubleshooting and problem-solving abilities.
• Strong attention to detail.
• Ability to manage multiple priorities.
• Professional, dependable, and self-motivated.
• Passion for learning new technologies.
• Core Values:
  You embody our values —
  Authentic
  ,
  Never Satisfied
  ,
  United
  ,
  Reliable
  , and
  A Lot of Fun
  .

Nice-to-Haves

Experience with any of the following is a plus:

• JavaScript
• HTML/CSS
• Browser Developer Tools
• Google Tag Manager
• REST APIs
• Technical support
• Website troubleshooting
• Digital marketing or advertising technology

Don't check every box? We'd still love to hear from you. We believe great attitude, curiosity, and a willingness to learn are just as important as technical experience.

What You’ll Get

• A collaborative, supportive team that enjoys working together.
• Hands-on training in ad fraud detection, SaaS technology, and web integrations.
• Opportunities to work with modern web technologies and expand your technical skills.
• Career growth opportunities within a growing technology company.
• Team lunches, holiday celebrations, and company events.
• A fully stocked breakroom (snacks included).
• Paid Time Off, paid holidays, and your birthday off.
• Comprehensive health, dental, vision, life insurance, and HSA benefits.
• 401(k) with company contributions

Before You Apply

This is a
100% onsite position
located in Middletown, Delaware.

We encourage you to visit
Anura.io
and review our developer documentation at
docs.anura.io
before applying. You don't need to understand everything, but we'd love to see that you're curious, take initiative, and are excited to learn about the technology you'll be supporting.

Equal Opportunity Employer

Anura Solutions provides equal employment opportunities to all employees and applicants and prohibits discrimination or harassment of any kind, regardless of race, color, religion, sex, age, national origin, disability, genetics, veteran status, sexual orientation, gender identity, or any other characteristic protected by law.