Technical Account Manager

TECHNICAL ACCOUNT MANAGER

REMOTE / FULL-TIME

About Chowly

Chowly is an all-in-one restaurant digital ordering platform that focuses on bringing enterprise-grade tech to independent operators and emerging brands. Our mission is to simplify technology for restaurants. Chowly has quickly amassed over 17,000 restaurants on its platform, all with deeply integrated software embedded in the restaurants' technology stacks. These include some of the fastest-growing brands in the country, like Mod Pizza and many others. The Chowly Platform product brings restaurants more orders while simplifying management and operations.

We seek a motivated and detail-oriented Technical Account Manager to join our growing Platform team. You will be responsible for providing a regimented onboarding experience to our customers
(restaurant owners),
managing all technical aspect
s
before and during the onboarding phase. You will perform prep work ahead of onboarding calls, direct a wide-ranging set of products to go live at our customers, while managing scope, and perform your job with the utmost diligence.

THIS ROLE IS FOR YOU IF

• You thrive in high-pressure, fast-paced environments and are calm under pressure
• You are resourceful, self-sufficient, and eager to solve problems in an ever-changing environment
• You can communicate technical concepts to both technical and non-technical audiences
• You have a strong passion for customer relationships and are committed to adhering to process
• You have strong analytical skills and a continuous improvement mindset

YOU WILL

• Own the onboarding process for new platform customers, ensuring a seamless and efficient experience
• Act as the primary technical POC for customers during onboarding, proactively resolving issues
• Set clear expectations about our platform’s functionality, processes, and limitations to drive long-term success
• Work cross-functionally with Product and Engineering to troubleshoot issues and optimize onboarding workflows
• Work cross-functionally with the Digital Marketing and Studio team to execute platform deliverables, i.e., Ads and Website products
• Partner with Customer Success to ensure a smooth handoff and continued feature adoption post-launch
• Strictly adhere to SOPs and track customer milestones via Slack and Salesforce (SFDC)
• Develop a deep understanding of Chowly’s Platform, contributing to ongoing documentation and process improvement
• Be responsible for understanding value propositions, being familiar with sales scripts, and reiterating these elements where appropriate to keep engagement high with customers

REQUIREMENTS

• Experience in a 2nd or 3rd-level troubleshooting role for SaaS or IT systems is a must
• Some scripting or programming experience is an advantage
• Experience with integrated software systems and APIs is an advantage, but not required
• An understanding of restaurant technology is an advantage, but not required
• Knowledge of Marketing platforms and applications is an advantage, Meta, Google, etc, but not required

Perks and Benefits

We offer a competitive salary as well as:

• Remote-first team (
  Chicago office space is available, but the team is entirely remote.)
• Unlimited Paid Time Off
• Parental & Holiday Leave
• 401(k) Plan
• Health & Wellness Stipend
• Robust Medical, Dental, & Vision Insurance
  (100% employer-paid employee medical insurance & 50% employer-paid dependents)
• Employer-Sponsored Basic Life, Short-Term, & Long-Term Disability Insurance

We’re an equal opportunity employer and comply with all applicable federal, state, and local fair employment practices laws. We strictly prohibit and do not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex, gender (including gender nonconformity and status as a transgender individual), sexual orientation, marital status, age, physical or mental disability, citizenship, past, current or prospective service in the uniformed services, predisposing genetic characteristic, domestic violence victim status, arrest records, or any other characteristic protected under applicable federal, state or local law.