Role description
Travel Concierge Specialist — Amadeus GDS
AXELHeader: Travel Concierge Specialist — Amadeus GDS
Location: Remote (open to candidates worldwide)
Type: Full-time
Compensation: $15–20/hour, based on experience
Team: Concierge / Customer Experience
About the Role
Axel is looking for a Travel Concierge Specialist with deep expertise in the Amadeus GDS to join our concierge team. In this role, you'll process live flight and hotel bookings for our members while also acting as a full member of the concierge team, handling member communications, resolving booking issues, and delivering the high-touch service Axel is known for.
This is a hybrid role: part GDS specialist, part concierge. You'll need both the technical fluency to work fast and accurately inside Amadeus, and the service instincts to represent Axel directly to members.
What You'll Do
Process flight and hotel bookings end-to-end using Amadeus GDS, including fare search, pricing, ticketing, and PNR management
Handle post-booking servicing: schedule changes, cancellations, refunds, voids, and reissues
Monitor and manage a live queue of booking requests, prioritizing based on urgency and departure timing
Act as a member of the concierge team: respond to member inquiries, troubleshoot booking issues, and provide proactive updates on flight status or itinerary changes
Collaborate with the broader concierge team across time zones to ensure seamless 24/7 coverage
Flag pricing discrepancies, fare rules issues, or system gaps to the product/engineering team
Maintain accuracy and compliance with airline and GDS policies on every booking
What We're Looking For
Required: Hands-on Amadeus GDS experience — comfortable with core commands for availability, pricing, ticketing, and PNR remarks/servicing without needing a cheat sheet
Prior experience in a travel agency, airline, corporate travel, or OTA environment
Strong attention to detail — a single command error can mean a misticketed booking
Comfortable working in a fast-paced queue-based environment with volume and deadline pressure
Excellent written communication skills for direct member-facing interactions
Flexibility on shift timing — we're a 24/7 team and will work with you to find a schedule that fits
Nice to have: familiarity with other GDS platforms (Sabre, Travelport), NDC bookings, or airline direct-connect tools
Location & Schedule
This is a fully remote role open to candidates anywhere. Our concierge team operates around the clock across multiple time zones, so shift assignment is flexible and will be determined based on team coverage needs and your availability.
Why Axel
Axel is reinventing travel booking and concierge service for our members. You'll be part of a small, high-leverage team where your GDS expertise directly shapes the member experience, not buried in a back office.
Pay: $15.00 - $20.00 per hour
Work Location: Remote