Operations Manager

About TXT.com
TXT.com is a fast-growing SaaS that connects creators with their fans through iMessage and SMS. We empower influencers and creators to build meaningful fan relationships, monetize exclusive content, and foster genuine engagement. Our product focuses on ease of use, seamless monetization, and scalability, transforming the way creators connect with their audience. With a collaborative, agile, and creative work culture, each team member's input helps shape our innovative product. Join TXT.com, where your work will help define the future of creator-fan interactions and bring real value to influencers across various industries, including entertainment, social media, and more.

Responsibilities
As an Operations Manager, you will support our team in driving operational excellence and ensuring smooth processes across our key revenue functions. This role is ideal for students eager to gain hands-on experience in a dynamic start-up environment while contributing directly to our mission of empowering creators.

• Support Account Managers: Assist in daily tasks such as managing client relationships and handling creator-specific requests.
• Assist with Top Creator Accounts: Work closely with the management team to support our international top creators.
• Prepare Sales Documents: Help prepare and follow up on sales materials while maintaining and updating customer data in our systems.
• Collaborate with Internal Teams: Coordinate with Sales, Customer Success, Channel, and Marketing teams to ensure alignment and smooth operations.
• Participate in Client Meetings: Join client meetings and calls, take detailed notes, and manage follow-up actions, including appointment coordination.
• Maintain and Optimize Processes: Implement and refine operational processes to ensure efficient day-to-day operations across all revenue-related activities.

Qualifications
Currently enrolled in a Bachelor’s or Master’s program in Business Administration, Marketing, Economics, or a related field.

• Strong organizational skills and attention to detail.
• Proficiency in MS Office or Google Workspace tools (e.g., Excel, Sheets, Docs, etc.).
• Excellent communication skills, both written and verbal, in English (German is a plus).
• Proactive, solution-oriented mindset with the ability to work independently in a fast-paced environment.
• A strong interest in the creator economy, digital media, or SaaS.
• Bonus: Experience with CRM tools (e.g., HubSpot or Salesforce) or familiarity with sales and customer success workflows.

Why you should join us

• Working in a young dynamic team with an extensive digital background
• Great workplace in Southern California.
• In addition to a competitive salary, you will receive a bonus if we exceed our lead and MQL targets
• Unique opportunity to work with top creators and artists from all over the worldShares (VSOP) for employees - you participate directly in success
• Real responsibility and the daily chance to bring our product and vision decisively forward with good ideas
• Flat hierarchies & flexible working hours