Customer Success

Location: Israel (Remote)
Company: Allyable

About Allyable

Allyable is a pioneering SaaS company focused on revolutionizing digital accessibility. We empower businesses teams globally to create an inclusive digital experience for all users, regardless of ability. Our cutting-edge technology platform simplifies accessibility compliance, helping clients meet international standards. With a rapidly expanding presence and a commitment to impactful solutions, Allyable leads the way in making the web universally accessible. Join our mission-driven team and be part of a company setting the gold standard in accessibility solutions.

Why Allyable?

At Allyable, we’re not just another tech company; we’re passionate about making a difference. We offer unique growth opportunities in a culture that values innovation, inclusivity, and purpose. As a market leader, we provide an inspiring workplace that encourages creativity, collaboration, and professional growth, making this a place where your work truly matters.

Role Overview

As Customer Success Manager (CSM) you will be responsible for ensuring that customers achieve their desired outcomes using the company’s platform and products. Acting as the primary point of contact post-sale, the CSM focuses on fostering customer satisfaction, retention, and growth by providing support, guidance, and strategic insights to maximize the value customers receive from the product.

Key Responsibilities:

• Customer Relationship Management

• • Serve as the primary point of contact for SME and enterprise accounts, building and maintaining strong, trusted relationships.
• • Actively engage with clients to understand their business goals, challenges, and how our platform can drive value.

• Onboarding & Adoption

• • Lead and manage the onboarding process, ensuring new customers are set up for success with tailored implementation strategies.
• • Conduct training sessions and develop resources to ensure clients maximize platform adoption.

• Proactive Engagement

• • Regularly monitor account health, identify risks, and proactively engage with clients to mitigate churn and address concerns.
• • Share best practices and insights to help customers optimize their use of the platform.

• Advocacy & Growth

• • Act as a customer advocate within the company, ensuring client feedback influences product development and strategy.
• • Identify upsell or cross-sell opportunities and collaborate with the sales team to drive expansion revenue.

• Metrics & Reporting

• • Track and analyze key success metrics (e.g., NPS, adoption rates, retention) to measure customer satisfaction and engagement.
• • Provide regular updates to customers, showcasing ROI and platform value.

• Collaboration & Teamwork

• • Work closely with internal teams, including Product, Sales, and Support, to resolve customer issues and enhance their overall experience.
• • Contribute to the development of Customer Success playbooks, processes, and resources.

• Requirements:

Experience:

• 3–5+ years of experience in Customer Success, Account Management, or a similar role in a B2B SaaS company.
• Proven success managing SME and enterprise accounts.

Skills:

• Excellent communication and interpersonal skills, with the ability to build strong relationships with stakeholders at all levels.
• Strong analytical skills and a data-driven mindset to track customer success metrics.
• Ability to handle multiple accounts and prioritize effectively in a fast-paced environment.

Technical Knowledge:

• Familiarity with Hubspot.
• Experience working with enterprise integrations and APIs is a plus.

Language & Communication:

• Fluency in English and Hebrew (both written and spoken). Additional languages are an advantage.
• Exceptional presentation and storytelling skills to convey value clearly.

Mindset:

• A proactive, problem-solving approach with a customer-centric attitude.
• Passion for helping businesses succeed and a strong sense of ownership.

What We Offer:

• Competitive salary and benefits package.
• A collaborative, innovative, and inclusive work environment.
• Opportunities for professional growth and career advancement.
• The chance to work with leading SMEs and enterprise customers worldwide.

Diversity & Inclusion

Allyable is an equal-opportunity employer, and we welcome applications from individuals of all backgrounds, genders, and abilities, including people with disabilities. We are committed to fostering an inclusive workplace that celebrates diversity and ensures that every team member has the opportunity to thrive.

We are looking for team players. Authentic people that strive for excellence and aren’t afraid to be themselves while they do it — because that’s what special teams are made of. If you’re ready to make an impact, take on responsibility, and be a part of our team, apply now! Our promise is to help enable and equip you for long-term success while surrounded by good people looking to do good for the world!

A11yable focuses on recruiting a dynamic, diverse, and inclusive team that represents our customers and greater communities. To increase diversity, Allyable’s recruiting and hiring efforts focus on attracting diverse individuals in thought, experience, age, race, ethnicity, gender identity, sexual orientation, religion or belief, nationality, disability, veteran status, and any other protected status.

Teams at A11yableare expected to empower, engage, and hold their peers accountable for nurturing an inclusive environment where every individual has an equal opportunity to advance and be fairly compensated for their work.

A11yable does not accept unsolicited resumes from recruitment agencies or search firms and is not responsible for any fees related to unsolicited resumes.

We ask that you email your resume include the role name to jobs@allyable.com

A11yable is an equal opportunity employer