Field Operations Specialist

Company Description
AMPAworks empowers supply chain leaders to manage inventory remotely through cutting-edge technology. The company manufactures smart-shelf cameras powered by computer vision and artificial intelligence to track inventory 24/7 and deliver real-time data from any location. Since 2018, AMPAworks has helped organizations worldwide save 25,000 hours of manual inventory counting, reduce costs by $15M, and cut stock-outs by 72%. The team focuses on practical innovation that improves operational efficiency and reliability. Joining AMPAworks means contributing to impactful solutions at the intersection of hardware, AI, and supply chain operations.

Role Description
The Operations Specialist is a full-time, on-site role based in Mount Laurel, NJ and neighboring sites near Philadelphia, PA. This team member supports day-to-day operational activities including inventory monitoring, data entry, and documentation to ensure accurate and timely information flow. Responsibilities include coordinating with internal teams on supply chain tasks, assisting with deployment and maintenance of smart-shelf solutions, and helping analyze operational data to improve processes. The role involves educating customers on-site, troubleshooting, maintaining devices, resolving basic operational issues, communicating updates to stakeholders, and providing support to customers and partners as needed. This position offers hands-on experience with AI-enabled inventory systems and opportunities to refine processes in a fast-paced environment.

Qualifications

• Candidates should possess foundational Operations skills, including process coordination, inventory support, and workflow organization.
• Candidates should possess strong Interpersonal Skills to collaborate effectively with cross-functional teams and foster positive working relationships.
• Candidates should possess Analytical Skills to interpret data, identify trends, and recommend improvements to operational efficiency.
• Candidates should possess clear Communication abilities, both written and verbal, to document procedures and convey information accurately.
• Candidates should possess Customer Service skills to respond professionally to inquiries, support users, and help resolve operational concerns.
• Ability to work on-site in Mount Laurel, NJ and manage multiple tasks with attention to detail.
• Comfort using spreadsheets, inventory management tools, or other operational software; experience with data analysis tools is a plus.
• Pursuing or holding a degree in Business, Operations Management, Supply Chain, Engineering, or a related field is preferred.
• Interest in technology, AI, and hardware-enabled solutions for supply chain and logistics is highly beneficial.