Role description
Technical Account Manager
PVFARMJob Title:
Technical Account Manager (US)
Location:
Remote
Employment Type:
Full-Time
About PVFARM
PVFARM’s platform was built by engineers, for utility-scale solar developers, designers, engineers, consultants, and EPCs. What began as an internal passion project to streamline early-stage design has evolved into the most advanced solution for exploring “what-if” scenarios and delivering precise layouts in seconds.
Role Overview
As a Technical Account Manager at PVFARM, you will own the end-to-end technical relationship with a portfolio of customers. You’ll act as the primary technical customer contact, driving onboarding, adoption, and long-term success providing technical support to existing customers.
Key Responsibilities
Technical Support & Continuous Improvement
Serve as the trusted technical advisor for customers.
Rapidly triage and resolve customer issues with precision—providing thorough context and clear explanations of PVFARM’s architecture to ensure deep understanding and confidence.
Diagnose and resolve complex issues by collaborating with Engineering and Product teams.
Capture and prioritize feature requests and bug reports, ensuring customer needs drive our product roadmap.
Cross-Functional Collaboration
Partner with Marketing to develop webinars, case studies, and technical whitepapers that highlight customer success and best practices.
Work with Product and Engineering to influence enhancements that address regional market requirements and regulatory standards.
Qualifications
Education & Experience
Bachelor’s degree in Engineering (civil, electrical, renewable energy), Computer Science, or related technical field (or equivalent experience).
Minimum of one year of hands-on experience in PV system design or engineering within the renewable-energy sector with an EPC, IPP, or Engineering firm OR similar Utility scale PV Design SaaS company
Technical Skills
Hands-on familiarity with utility-scale solar design tools (e.g., PVFARM, AutoCAD, Helioscope, Rated Power, PVSyst, PVCase).
Solid understanding of electrical and civil engineering concepts as they apply to PV system design.
Ability to troubleshoot and diagnose technical issues within PVFARM
Languages
Fluent in English (required).
Proficiency in Spanish, French, or German (spoken and written) is highly desirable.
Personal Attributes
Exceptional presentation and communication skills, able to translate complex concepts for diverse audiences.
Strong analytical mindset, with an ability to troubleshoot issues under pressure.
Customer-obsessed attitude and a drive to build long-lasting partnerships.
Willingness to travel up to 25% for on-site workshops, conferences, and customer engagements.
Able to be productive in a remote first company with minimal supervision
Nice-to-Have
Pre-sales or technical sales experience specifically within the solar or renewable energy sector.
Familiarity with GIS, energy modeling, or related analytical tools.
Ability to craft financial models and ROI analyses for solar projects.
What We Offer
Competitive salary plus performance-based bonuses
Comprehensive health benefits and pension plan
Fully remote culture
Choice of laptop and equipment allowance
Career growth in a fast-scaling, mission-driven startup