SaaS Implementation Intern

Company Description

Vanillaware is dedicated to empowering healthcare facilities by providing innovative solutions for managing medical supplies and point-of-sale operations. We serve a diverse range of facilities, including skilled nursing, assisted living, memory care, independent living, and home health and hospice organizations. Our suite of solutions includes platforms like SUPPLYHAWK, which optimizes inventory management and expense tracking; SUPPLYPAD, offering mobile capabilities for ordering and restocking; and SHOPS, a mobile point-of-sale system that integrates with major billing and EMAR systems for seamless campus operations. By simplifying operations, we help healthcare providers focus on delivering exceptional care to their communities.

Role Description

Our Implementation Operations team is looking for an Intern to support the onboarding and configuration of new customer accounts by executing structured tasks that keep projects moving forward. This role focuses on data preparation, system setup support, documentation, and quality assurance across the implementation lifecycle. This 3-month role will begin in June 2026 and end in August 2026. Start date, end date, and weekly hours are flexible to accomodate coursework. This is a fully remote, unpaid internship.

Must-Have Qualifications

• Strong attention to detail, data accuracy, and organization skills
• Effective communication and team collaboration abilities
• Proficiency in using standard office software and tools, including Microsoft Office Suite
• Ability to learn quickly and ask clarifying questions when needed

Bonus points for applicants with:

• Experience working with spreadsheets and/or data entry
• Familiarity or interest in healthcare operations, supply chain management, or software as a service (SaaS)
• Familiarity with Project Management tools such as ClickUp or CRM systems.

What's In It for You

This internship is designed to give you practical, transferable experience in SaaS operations and project implementation.

• You will gain hands-on experience supporting real customer implementations from start to finish.
• You will learn how data, systems, and workflows come together in a live software environment.
• You will build strong operational skills in data validation, QA, and process execution.
• You will work directly with experienced Project Managers and Implementation Specialists.
• You will gain exposure to how SaaS companies onboard and support customers at scale.

This role is best suited for someone interested in building a strong foundation in operations, project management, or software implementation work. Strong performance in this role may lead to future paid opportunities as the team grows.