Customer Success Manager

MATTEROOM
is an Austin-based LegalTech leader redefining how professional service firms operate. We provide a comprehensive SaaS ecosystem that includes our flagship
Practice, Billing, and Finance Management platform
, alongside
MIRA AI
—the industry’s premier passive time-capture solution.

We meet Intuit’s highest security standards while helping Legal, Accounting, and Consulting firms streamline workflows and recover lost revenue. We don't just provide software; we provide the operational backbone for growing firms.

Role Description: Customer Success Manager (Austin/Bee Cave, TX)

This is a full-time,
hybrid
role at our headquarters in Bee Cave. As a Customer Success Manager, you will be the primary advocate and strategic partner for our clients, including law firm partners and operations leaders.

You won’t just be answering questions; you’ll be ensuring our users maximize the value of both MATTEROOM and MIRA AI. Your goal is to drive adoption, prevent churn, and turn law firm administrators into superfans of our technology.

Key Responsibilities:

• Onboarding & Advocacy:
  Lead high-touch implementations for new firms.
• Relationship Management:
  Build deep trust with lawyers and CPA firm leaders.
• Retention:
  Analyze usage data to identify at-risk accounts and proactively intervene.
• Voice of the Customer:
  Serve as the bridge between our Austin HQ and our product team to influence the future of MATTEROOM

Qualifications

• Customer-First Mindset:
  Proven experience in Customer Success or Account Management (SaaS experience preferred).
• Legal/Finance Literacy:
  Comfort speaking the language of lawyers and law firm ops (billing, practice management, and ROI).
• Tech Savvy:
  Ability to explain AI-driven time capture and cloud-based finance integrations clearly.
• Analytical Skills:
  Ability to turn customer feedback into actionable process improvements.
• Communication:
  Exceptional interpersonal skills—you should be comfortable presenting to firm partners.
• Education:
  Bachelor’s degree in Business, Communications, or a related field preferred.

If you think this is the right role for you, do not hesitate to apply!