Senior Customer Success Engineer

Who We Are
At BriteCore, we’re a dynamic, forward-thinking company on a mission to empower Property & Casualty (P&C) insurers to grow their business and achieve operational efficiencies with modern cloud-native technology.

Our software platform is mission-critical, enabling carrier customers to manage policies, billing, and claims with an all-in-one core insurance solution that delivers real-time analytics and digital portals for agents and policyholders. While others rely on outdated solutions, we’re leading the shift towards modern cloud technology. With a commitment to continuous innovation, BriteCore delivers new capabilities and enhancements with a flexible and scalable core insurance platform designed to meet the evolving needs of insurers.

We believe in creating an inclusive and collaborative work environment where team members are encouraged to share ideas, challenge the status quo, and grow both personally and professionally. Our distributed team is united by a shared passion for transforming the insurance industry and delivering exceptional service.

Join us at BriteCore and be part of a company that’s shaping the future of insurance technology. You’ll have the opportunity to work with talented individuals and make an impact. Your contributions will make a difference. If you’re ready to create something different, let’s build the future of insurance software together.

Summary
As our team continues to grow, we’re excited to add a Senior Customer Success Engineer with deep expertise in the Property & Casualty (P&C) space, particularly in Policy Administration Systems (PAS). In this pivotal role, you’ll play a key part in shaping the future of customer success at BriteCore, helping customers reach their business goals through our innovative technology and services. As a trusted advisor, you’ll build strong executive relationships, craft tailored success plans, and take decisive action to deliver meaningful business outcomes.

Collaborating with teams across BriteCore, you’ll deliver results that matter for both our customers and the company. Your expertise in technology configurations will be key in providing strategic guidance within a cloud environment, helping customers unlock the full potential of our platform. If you thrive in a fast-paced, scaling environment, we’d like to chat with you.

This is a
fully remote based
role, however candidates
must be located
in the
US
.

What You’ll Do

• Build executive relationships and drive actions through influential points of contact with the customer
• Focus on growth and retention of our customers by defining and implementing customer-specific initiatives to increase direct written premiums and optimize combined ratios and other customer KPI’s
• Track implementation and customer objectives through Customer Success Planning (CSP) and periodic Executive Business Reviews (EBR’s)
• Proactively engage with customers by organizing and providing key resources for training, reports, analytics, health checks, line configuration, and other consulting deliverables such as feature enhancement specifications
• Enable customers to gain actionable insights into their operations via dashboards, reporting, analytics, and data to drive their business decisions
• Develop a deep knowledge base in the P&C space and BriteCore use, configuration, best practices and processes across disciplines of strategy, planning and operations
• Lead health checks that review customer configuration and use of the solution to ensure that best practices are in place and that they are optimally utilizing relevant functionality and integrations
• Up to 25% of domestic overnight travel is required for this role

What You'll Bring

• Bachelor’s Degree in Computer Science, Business or related field
• 5+ years of experience working in a client facing role within the SaaS space
• 3+ years of hands-on experience working in the P&C space
• 3+ years of experience managing a portfolio of enterprise-level clients
• 2+ years of experience working at a scaling startup
• 2+ years of hands-on experience working on implementations
• Hands on experience with MySQL and /or experience coding in Python
• Proven experience of managing customer relationships, setting expectations, and persuading customer engagement
• Excellent verbal and written communication skills

Bonus points

• Hands on experience with MySQL and /or experience coding in Python
• 2+ years of experience working at a company that sells a core software platform

Life at BriteCore
We take pride in our dynamic, diverse team, unified by shared values of community, integrity, grit and impact. We love what we do and the people we do it with, which is why we welcome every individual, provide them with equal opportunity irrespective of their race, color, national origin, religion, age, gender identity, sexual orientation, veteran, disability or any other legally protected rights that one has.

We offer great benefits including: medical, dental, vision, 401K (with company match), disability coverage, unlimited PTO, fully paid parental leave and more.

Click here to learn more about our platform.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.