Role description
Implementation Services Consultant II
WellSkyThe Implementation Services Consultant II is responsible for contributing to the implementation of WellSky solutions for clients by ensuring successful deployment, customization, and adoption of the solution. The scope of this job includes working closely with project teams to understand the client's requirements, document the appropriate workflow, and configure the application in preparation for successful go-live execution.
We invite you to apply today and join us in shaping the future of healthcare!
Key Responsibilities:
- Collaborate with internal or external project teams to complete implementation tasks throughout the lifecycle of the project, including client onboarding, outreach plans, client engagement efforts, and documenting data integration requirements.
- Prepare documentation for prescribed client workflows and demonstrate the application for the project team or clients to validate the processes are fielding accurately before finalization.
- Provide recommendations on the best integration path based on client goals.
- Coordinate technical requirements to deploy solution customization and configuration based on the terms identified by the project team or client in alignment with established workflows.
- Support testing workflow processes to ensure all configurations are in place for a successful go-live, troubleshoot minor issues, and escalate to technical teams as needed.
- Facilitate hands-on training to guide stakeholders through solution functionalities and features, including leading training summits as needed.
- Conduct market analysis and research to support emerging projects, identify trends, and provide recommendations to enhance project success.
- Perform other job duties as assigned.
Required Qualifications:
- Bachelor's Degree or equivalent work experience
- At least 2-4 years relevant work experience
- Experience working collaboratively with cross-functional teams or stakeholders in a project-based environment
- Ability to learn new software applications, workflows, and processes in a fast-paced, evolving environment
Preferred Qualifications:
- Experience with healthcare software implementation, application consulting, or implementation services
- Experience working in healthcare technology or supporting healthcare software applications
- Clinical healthcare experience, such as nursing, case management, or other direct patient care or healthcare operations experience
- Knowledge of clinical workflows, care transitions, or healthcare payer processes
- Experience gathering requirements, documenting workflows, configuring applications, testing solutions, or supporting software go-lives
Job Expectations:
- Willing to travel up to 25% based on business needs
- Willing to work additional or irregular hours as needed
- Must work in accordance with applicable security policies and procedures to safeguard company and client information
- Must be able to sit and view a computer screen for extended periods of time
#LI-Onsite
WellSky is where independent thinking and collaboration come together to create an authentic culture. We thrive on innovation, inclusiveness, and cohesive perspectives. At WellSky you can make a difference.
Here are some of the exciting benefits full-time teammates are eligible to receive at WellSky:
- Excellent medical with Rx, dental, and vision benefits
- Mental Health support through EAP
- Generous paid time off, plus 13 paid holidays
- 100% vested 401(K) retirement plans
- Educational assistance up to $2500 per year
WellSky provides equal employment opportunities to all people without regard to race, color, national origin, ancestry, citizenship, age, religion, gender, sex, sexual orientation, gender identity, gender expression, marital status, pregnancy, physical or mental disability, protected medical condition, genetic information, military service, veteran status, or any other status or characteristic protected by law. WellSky is proud to be a drug-free workplace.
Applicants for U.S.-based positions with WellSky must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Certain client-facing positions may be required to comply with applicable requirements, such as immunizations and occupational health mandates.