Account Manager - Client Success Rep / Encinitas Digital Marketing Startup / $55,000 +

Your dream job

Do you want to wake up every morning excited to go to work? Do you want to be in one of the world’s most innovative and fastest growing industries? Ready to experience entrepreneurship by being on the ground floor of a startup?

We’re looking for an Account Manager to join our team immediately

We’re a team of close-knit team of professionals working hard to build the ultimate company.

Responsibilities:

• Proactively communicate with clients to ensure they are aware of campaign results.
• Run Account Review Calls to review performance and provide consultative guidance.
• Set and manage client expectations

SEO Advocacy & Campaign Oversight:

• Act as an client advocate, monitor results, and make adjustments to maximize results.
• Evaluate campaigns, recommend steps to improve rankings, visibility, and engagement.
• Leverage analytics and reporting tools to demonstrate ROI and campaign progress.

Retention & Revenue Growth

• Develop and maintain strong client relationships to support satisfaction and retention.
• Conduct saves, comps, and upgrades as needed to maintain long-term client value.
• Identify upsell opportunities that align with client goals and drive additional revenue.
• Make recommendations for additional services.

Service Calls and Upsells & Revenue Growth

• Conduct client calls to assess and communicate account status
• Recommend additional services for client success evolution

Requirements:

- 1+ years of phone based client support. (Website or SEO experience a plus).

• Experience managing Google Business Profiles (GBP), citations, and local backlinks.
• Strong analytical and problem-solving skills with an ability to interpret SEO data.
• Excellent communication skills – must be comfortable with frequent client interactions.
• Ability to work full-time, in-office in Encinitas, CA (Remote work is NOT available).

Why Join ZDigital?

Work in a dynamic and growing digital agency that values innovation and strategy.

Expand your digital marketing expertise in a fast-paced, hands-on environment.

In-office culture in beautiful Encinitas – collaborate with an experienced team.

Competitive salary and growth opportunities in a thriving industry.

Apply Now! If you're a professional passionate about client success - we want to hear from you! Submit your resume today!

Other:

Handle other duties as necessary to ensure the successful operation of ZDigital

Generate client referrals, testimonials and online reviews

*All the responsibility you can handle

Expectations:

Dependable and reliable

Identify and recommend system and process improvements to management

Facilitate teamwork, and drive a dynamic company culture

Document all client interactions in the client database

Maintain documentation of systems and processes

Operate with a high degree of attention to detail

Requirements:

• Excellent writing skills
• High energy, motivated with a positive attitude
• Strong work ethic with a “whatever it takes” attitude
• Experience with website design a plus
• Online Marketing experience a plus

Our ideal candidate:

• Is tech-savvy and organized
• Is motivated, ambitious and coachable
• Has poise and confidence and can handle customers well
• Is willing to work hard for the right opportunity
• Is a people person and a team player
• Is interested in being part of something with a purpose
• Is looking to find a company to grow with
• Is determined and driven to be successful

ZDigital Core Values:

A Commitment To Constant And Never-Ending Improvement. Everything is a work in progress. We have to get better and push ourselves with positive dissatisfaction. We have to stay motivated - complacency is the enemy.

Be Positive And Inspiring. We look for the good in situations and support each other. We want teammates that view the glass as half full and radiate positive energy. There is no such thing as failure - only delayed success.

Honesty Without Compromise. This one is simple: We tell the truth, we do what we say we’re going to do, we honor our commitments and we operate with candor and transparency.

Stoke Our Customers. Exceed expectations by promising low, but delivering high. Provide a high level of personal service. Deliver value that our clients happily pay us for.

Have Fun. We’re in a creative and fun industry. It’s inspiring to work in a small startup with ambitious co-workers and be part of an innovative and successful team in an Internet startup.

Our Industry:

We may be biased, but digital marketing is THE industry to be in. It’s relatively new, it’s growing fast and there’s unlimited career opportunity and growth potential. The Internet changed the world as it immediately became the ultimate marketing tool for all business types.

What is digital marketing and what makes it a great industry? Digital marketing is using the Internet to promote a product, service or company. This includes (but is not limited to) websites, online advertising, (primarily ads on Google, Facebook and/or Insta), Search Engine Optimization (SEO), social media and more.

What makes it great? Several things do - like the fact that it’s constantly evolving. New technology continues to impact consumers and businesses on an ongoing basis. Virtually every business needs digital marketing and since it’s constantly changing, most simply can’t keep up. They need professional help. It’s a fun industry and there’s tremendous room for personal and professional growth.

Our Vision:

We’re building a kick-ass digital marketing company that:

• Is a role model in the business community; it’s successful, growing, and thriving
• Is results-oriented, and works with a sense of urgency
• Attracts top caliber people (motivated, hard working and career-oriented)
• Is a place where people want to work, and they care about the company
• Cultivates an environment of personal and professional development
• Has longevity; survives through generations of leadership and marketplace changes
• Has a positive reputation for follow through
• Has lots of very satisfied customers
• Maintains a positive and fun culture

Our Culture:

Everyone makes a difference in the culture and the company's success. We’re always searching for breakthroughs that will fuel the future growth of the company.

• It’s fast-paced startup
• It’s challenging and demanding place to work
• Management is dedicated to the employees’ success
• The team is motivated and ambitious
• We work near the beach so we enjoy the casual and unique culture found in Encinitas
• Our dress code is “wear clothes.” Flip flops, shorts and tee shirts are the summer standard
• There’s beers in the fridge and its OK to crack one after work

Our Office:

We have a newly remodeled office featuring lots of glass, high ceilings, a full kitchen, a stocked Red Bull fridge, and more. We’re walking distance from several great lunch spots and we even have a shower if you want to go to the beach or get a run in (or a quick workout) during lunch.

Our office was designed for creativity and collaboration and puts a smile on our face every morning!

Your Benefits:

Of course, for full time employees, we have health insurance, paid time off, paid holidays and sick days (20 days a year in total) but we consider those the “standard” benefits that most companies offer. (No big deal). We think the “real” benefits are:

• Join an innovative fast growing startup
• Be “on the inside“ of a business being built
• Be part of a company’s growth from the “early days”
• Learn and grow in the digital marketing industry
• Fully paid training program
• Work closely with open, transparent and accessible ownership
• Advancement opportunity - promotions are based on performance
• Management training program - we’re looking for leaders to develop to take on more responsibility
• Stocked kitchen - food, drinks and snacks
• Fun work environment
• Positive and dynamic culture
• Motivated and ambitious coworkers
• Half day Fridays (done at 1 every Friday)
• Regular lunches, events and team building
• There’s more

ZDigital is an Equal Opportunity Employer and considers candidates regardless of gender, age, race, color, sexual orientation, national origin, or disability.

Job Type: Full-time

Pay: From $55,000.00 per year

Benefits:

• Health insurance
• Paid time off

Application Question(s):

• How long would your commute to our office in Encinitas be?
• Do you have at least 1 year of phone based (non-retail) Client Onboarding, Account Management, Tech Support or Customer Service Experience? (*REQUIRED)
• Describe your applicable experience with phone based Customer Onboarding, Account Management, Tech Support or Customer Service Experience:
• When are you looking to start?
• Are you able to work in our office full time?
• Why are you interested in this role?
• Why do you feel ZDigital is a good fit for you?
• What is most important to you in a company or position?
• What about the careers page on our website (zdigital.com/careers) resonates with you and why?

Work Location: In person