Role description
Operations Support Representative
HighwayFLSA Status: Non-exempt
Location: Dallas, TX
Reports to: Operations Manager
Status: Full-Time
Work schedule: Monday - Friday 8:30 am - 5:30 pm. This role does require some "on call" after hours, weekend, and holiday work.
About The Company
Highway is the fastest-growing freight tech provider in North America. We serve the largest freight brokers in the industry, solving one of their biggest pain points: who is really hauling their freight. We answer the question of Carrier Identity, protecting brokers’ networks, preventing fraud and increasing transparency. Serving and protecting our customers is our top priority, and we are proud that our best marketing is our customer referrals and testimonials.
Role Description
Freight brokers put an incredible amount of trust in Highway and that trust will be extended to
you. The Operations team is responsible for ensuring the customer’s needs are met in a timely
and efficient manager. We manage a high volume of inquiries and incoming phone calls to
assist motor truck carriers through the onboarding process with their brokerage. We are looking
for an individual who thrives in a fast-paced work environment and who likes a challenge. Every
case is different, and we are looking for someone who likes to solve problems! This individual
will take customer calls and manage inbound support cases. This is an in-office role.
Your Role
- Assist with customer support, including:
○ Handling incoming support emails
○ Handling incoming support phone calls
- Represent Highway well when communicating externally
- Demonstrate proactive, positive and diligent attitude to stay abreast in a fast-paced
environment
- Demonstrate responsiveness in responding to internal and external communication
- Demonstrate responsibility and organizational skills by managing tasks effectively
- Work cohesively with other members of the Highway Team
Qualifications: Operations Support Representative
- Excellent communication skills
- Fluent in English, Bilingual in Spanish or Punjabi preferred
- Thrives in a fast paced and urgent environment
- Highly organized with a proven track record of managing multiple priorities within a
deadline driven atmosphere
- Previous customer support experience is preferred but not required
Key Work Objectives
- Management of customer inquiries
- Timely response of escalations