Table Needs is a restaurant technology start-up in Fairhope, AL, built to help independently-owned quick service restaurants, coffee shops, and food trucks thrive. We provide the technology, payments, and real human support that restaurant owners need to succeed.
We’re looking for a bilingual (English/Spanish) Client Success Rep who loves helping people, stays calm when things get busy, and wants to grow with a small team doing meaningful work for independent restaurants.
What You’ll Do
- Answer inbound support calls and texts from restaurant owners and staff — in English and Spanish
- Troubleshoot point-of-sale and payment issues, resolving them at first contact whenever possible
- Guide new clients through onboarding and train them on our platform
- Keep accurate records of every interaction in our CRM
- Escalate complex issues to our Tier 2 team when needed — you’re never alone
What We’re Looking For
- Fluent in English and Spanish (written and spoken)
- Experience in customer support, ideally in a technical or restaurant environment
- Comfortable with technology — you don’t need to be an engineer, but you learn systems quickly
- Clear, warm communicator who can explain technical concepts simply
- Reliable, detail-oriented, and calm under pressure
- High school diploma or equivalent
Schedule & Location
- ~20 hours/week, flexible within Monday–Friday 8:00am–5:00pm
- Primarily in-office at our Fairhope, AL location
- Occasional remote flexibility on lighter days
Compensation & Benefits
- Hourly rate: $19–$22/hour, depending on experience
- Hours per week: ~20 hours
- Growth path: Full-time opportunity for the right person
Who We Are
We’re a small, close-knit team that works hard, laughs hard, and cares deeply about the restaurants we support. Our values guide how we operate:
- Be Salty – honest and straightforward
- Serve it Up – put others first
- Be Hungry – stay driven and curious
- Simmer Down – stay calm under pressure
- Crack the Egg – grow through challenges
We add flavor, serve with humility, and embrace the discomfort of hard work. We don’t take ourselves too seriously — but we take our restaurants seriously.
Ready to serve it up? Apply today and join a team that makes a real difference for local restaurants.
Pay: $19.00 - $22.00 per hour
Benefits:
- Flexible schedule
- Work from home
Application Question(s):
- Do you have experience in a restaurant, coffee shop, food truck, or other customer service/technical environment?
- This job requires learning and troubleshooting point-of-sale and payment systems. How comfortable are you with learning new technology?
- Table Needs values honesty, teamwork, curiosity, staying calm under pressure, and learning from mistakes. Which value do you relate to most, and why?
- Why are you interested in supporting restaurants as a Bilingual Client Success Rep?
Language:
- Spanish and English (Required)
Ability to Commute:
- Fairhope, AL 36532 (Required)
Work Location: Hybrid remote in Fairhope, AL 36532