Account Manager

Tropic’s AI-powered Procurement Intelligence solutions gives companies like Q2 and Zendesk the insights they need to reduce spend and mitigate risk. With $25B+ in spend data and the backing of tier 1 investors like Insight Partners, Tropic is shaking up the procurement landscape, and the best is yet to come! 🌴

Location(s)
For this position, we are looking to hire someone based in the
United States.
Every candidate will have at least two video interviews as part of the process before receiving an offer. We don’t run our recruiting process through chat apps.

About The Role
As an Account Manager, you will be tasked with retaining and growing revenue and will serve as the ultimate internal decision-maker on your accounts. You will also get to function as the tip of the spear for all new product releases, helping with everything from go-to-market strategy to narrative creation.

Our AM team is a part of the sales team, and we act like it. Weekly training and call reviews, development mindset, a culture of excellence with huge upside for top performers. Our vision is to become the best sales team in all of SaaS, and we’re looking for the next person who can bring us closer to that vision.

What You'll Work On

• Retain and grow existing book of business via renewal, upsell, and cross-sell
• Own the end-to-end commercial relationship with clients
• Develop, nurture, and leverage relationships with senior DMs
• Serve as the internal champion for our clients to resolve issues as they arise
• Serve as the external champion for our CS & CE teams to resolve issues as they arise
• Play a crucial role in building and improving our service org
• Help develop go to market strategies for all new product releases

Who You Are

• You have 3+ years managing B2B SaaS accounts focused on retention and growth
• The people closest to you would refer to you as “relentless”
• A sales person to your core. Nothing gets you more excited than bringing someone on to your team via a mix of education, persuasion, and high level execution
• Eager to learn - you’re not satisfied with a day unless you feel like you got better
• An experienced AM who’s eager to learn from the best and hone your craft

Compensation
Specific to pay transparency laws, the annual base salary range for this position is between
$80,000 to $120,000
and may also include commission, incentive pay, incentive stock options, and benefits. The final job level and compensation will be determined by various factors, such as a candidate's relevant work experience, years of relevant experience, skills, qualifications, certifications, geographic location, and other business considerations.

What We Offer

• 100% medical, dental, & vision coverage for all employees + dependents
• Remote first work environment
• Virtual & in-person meetups
• $1000 annual stipend for WFH, L&D, Wellness
• Unlimited flexible vacation and holiday time off
• 14 paid company holidays
• 12-week parental leave for all parents
• Online mental health therapy
• Commuter benefits, FSA, HSA
• Award-winning values and culture
• Equity refresh program
• 401k plan