Customer Success Manager

Company Description

Giv provides innovative IDD software solutions that streamline caregiving processes, including scheduling, budgeting, billing, and employee management. Our mission is to make high-quality disability care more accessible, efficient, and effective. By simplifying administrative tasks, we enable caregivers to focus on delivering compassionate care to those in need. At giv.plus, we are dedicated to transforming caregiving experiences through advanced technology and a commitment to care excellence.

Role Description

This is a full-time hybrid role located in Lehi, UT with some flexibility for remote work. The Customer Success Associate will support clients by ensuring excellent customer engagement, onboarding, retention, and satisfaction. Core responsibilities include assisting customers with product adoption, resolving issues, gathering feedback, and identifying opportunities for improved service delivery and growth. This role requires collaboration with cross-functional teams to enhance customer experiences and ensure the successful implementation of Giv solutions.

Qualifications

• Strong skills in Customer Engagement, Customer Support, and Customer Retention
• Proven ability to ensure Customer Satisfaction and build long-term relationships
• Analytical Skills to evaluate customer needs, track feedback, and suggest improvements
• Excellent problem-solving, communication, and interpersonal skills
• Proficiency with CRM tools and familiarity with software solutions is a plus
• Ability to thrive in a hybrid work environment with a mix of in-office and remote responsibilities
• Experience in caregiving, healthcare, or related industries is a bonus
• Highly adaptable and committed to delivering maximum effort in any situation.
• Uses creative thinking to enhance product presentation and maximize value.