Role description
Product Manager, Client Delivery
MasterBornIf you want a title now and responsibility later, this isn't the job. If you want the reverse, keep reading.
MasterBorn is a custom software company with deep roots in fintech and payments. Our engineering and design teams are world class: hundreds of products shipped, and good enough that they don't need managing. What they need is someone who can set direction, own the client relationship, and be trusted with real decisions.
This role is based in Nashville. It's a job with leverage — you'll see more products in two years than most PMs see in ten, working alongside a C-level team with multiple exits behind them. Nothing about the scope is capped. It grows as fast as you earn it.
What you'll do
You'll own the roadmap and product direction for your accounts, and you'll be the person clients call when they want to know how things are going. You'll organize and lead product and delivery teams, translate what clients actually need into work our engineers can execute well, and make sure nothing falls through the cracks in between.
You'll work across a mix of accounts. Some are calm, stable, and growing. Your job is to keep them that way. Others need more hands-on attention, and you'll read the room and adjust.
A lot of this job is conversation. You'll run discovery sessions, ask good questions, and listen before jumping to solutions. That matters most with less technical clients, where you become both their translator and their advocate.
What we need
- Product management experience — you can build and own a roadmap, not just groom a backlog
- Comfort leading and organizing a team
- A strong communicator who can talk to anyone: C-level and operational stakeholders, end users, engineers. You should be able to build rapport and support across all of them.
- Comfort working without a playbook. You bring structure to ambiguity rather than waiting for it.
- A high sense of ownership
- Based in Nashville
- Alignment with company values: Growth, Clarity, Efficiency, Acceptance, Curiosity
What you'll get out of it
- Direct exposure to multiple products at once, which is the fastest way a PM can grow
- A seat advising founders and executives on how to build product well
- Proximity to a leadership team with multiple exits and years of advisory work for Fortune 100 companies
- Be part of a bootstrapped, 3x Inc. 5000 company with 8 figure revenue
- International travel opportunities
- Winning team and culture of excellence