IT Administrator / Systems Administrator (Microsoft 365 Environment)

Overview
We are seeking an IT Administrator to support a growing software development organization of approximately 80 employees. This role is responsible for managing Microsoft 365–based infrastructure, employee endpoint provisioning, identity management through Microsoft Entra ID, and day-to-day technical support for staff. The ideal candidate is hands-on, responsive, and comfortable operating as the primary IT owner in a lean environment.

Key Responsibilities

Microsoft 365 & Cloud Administration

• Administer and maintain Microsoft 365 services including:
• Exchange Online
• Microsoft Teams
• SharePoint Online / OneDrive
• Licensing and user management
• Manage email security, retention policies, and basic compliance settings
• Monitor service health and respond to outages or service issues

Identity & Access Management (Microsoft Entra ID)

• Manage Microsoft Entra ID (Azure AD) users, groups, and roles
• Handle user lifecycle management (onboarding, offboarding, role changes)
• Enforce security policies such as:
• MFA
• Conditional Access
• Password and device access policies

Endpoint & Device Management

• Provision, configure, and deploy employee laptops (Windows and/or macOS)
• Manage device lifecycle (procurement, setup, replacement, decommissioning)
• Configure and maintain endpoint management tools (e.g., Intune, basic MDM)
• Ensure endpoint security best practices (patching, antivirus, disk encryption)

Employee IT Support (Day-to-Day)

• Provide first- and second-line technical support for employees
• Troubleshoot issues related to:
• Laptops and peripherals
• Microsoft 365 applications
• VPNs, network access, and authentication
• Respond to support requests in a timely and professional manner
• Support remote and hybrid employees as needed

Security & Best Practices

• Apply baseline security controls across cloud services and endpoints
• Assist with security audits, access reviews, and incident response
• Educate employees on basic security practices and phishing awareness

Documentation & Process Improvement

• Maintain clear documentation for:
• IT procedures
• Onboarding/offboarding checklists
• Common troubleshooting steps
• Recommend and implement improvements to tools, processes, and security posture

Required Qualifications

• 3+ years of experience in IT administration or systems administration
• Strong hands-on experience with Microsoft 365 administration
• Experience managing Microsoft Entra ID (Azure AD)
• Experience provisioning and supporting employee laptops
• Solid troubleshooting skills and a service-oriented mindset
• Ability to work independently and prioritize tasks in a small organization

Pay: From $70,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Parental leave
• Vision insurance

Work Location: Hybrid remote in Portage, MI 49024