Yrs of exp: minimum of 3+ years
ACS/CCTV break/fix support, including troubleshooting controllers, readers, locks, door hardware, cameras, network connectivity, power, and related field devices.
Small Moves, Adds, and Changes (MAC) such as reader/camera replacements, device relocations, hardware changes, and other minor system modifications.
Emergency and P0 response for critical physical security system outages or failures.
Performing onsite troubleshooting and validation before escalating issues to integrators, manufacturers, IT, or other support teams.
Supporting system testing, commissioning, and post-installation validation.
Identifying recurring hardware or infrastructure issues and escalating larger systemic problems to the Corporate Security Systems team.
Coordinating with cross-functional partners including IT, Real Estate & Workplace (REW), and Design & Construction (D&C) when work involves network infrastructure, power, construction, doors, locks, or other building systems.
Supporting preventative maintenance and proactively identifying offline, degraded, or failing ACS/CCTV equipment before it results in a larger outage or user-facing issue.