Role description
Technical Support Specialist
Phoenix Data Systems, Inc.Position Overview:
The Technical Support Specialist is responsible for resolving software and hardware user inquiries received via telephone and e-mail. The successful candidate should have a strong customer service/help desk orientation and be able to diagnose and resolve technical software issues. We are willing to train someone with a good attitude.
Key Responsibilities
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Deliver professional and top-quality customer service to all customers while performing within departmental targets
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Provide technical support to customers pertaining to installations, upgrades, operational and technical issue resolution
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Document all customer interactions consistently, thoroughly and free of grammatical errors
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Communicate issues clearly and effectively to both customers and internal departments
Required Qualifications and Skills
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BA or BS in Information Systems, 2 years related experience or an equivalent combination of education and experience
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Experience with Microsoft Office products, Windows Server, Windows OS, Apple iOS, and Android OS
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Excellent verbal and written communication skills to interact effectively with customers
Preferred Skills
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Microsoft SQL Server experience
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Microsoft Web Server (IIS)
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Experience with quality assurance practices and methodologies
Benefits
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Monthly Phone, Internet, Dental allowances
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Monthly Employer National Insurance Contributions
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Life Insurance
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Business travel insurance
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Bonuses
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TS Commissions
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US holidays
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US vacation standards
Please forward your resume with salary requirements to HR@goaims.com
No phone calls, please
Company Overview:
Phoenix Data Systems, Inc. is an established leader in Computerized Maintenance Management Software (CMMS) serving 3,000 hospitals with over 35 years of experience in the industry. Our employees enjoy a work environment that encourages skill improvement and personal growth with collaborative office culture.