Role description
Customer Operations & Support Specialist
PulsaCustomer Operations & Support Specialist****Make an Impact on How Businesses Run Every Day
At Pulsa, we work closely with our customers to support critical parts of their operations. If you enjoy solving problems, building strong customer relationships, and working for an expanding company, this is a role for you.
About Pulsa
Pulsa is a company that combines purpose-built hardware, with intuitive software to deliver real-time insight into the systems businesses depend on most. We primarily serve industrial gas distributors, helping them monitor inventory levels remotely, improve delivery efficiency, and reduce operational costs.
Since launching, we’ve steadily grown our presence across industries and now support a wide range of customers, from single-location businesses to national organizations. In recent years, we’ve emerged as a primary choice for companies looking for a more reliable and modern solution. With us, our customers can confidently say they’ll
never run out.
The Role
In this role, you’ll sit at the intersection of customer support, sales, and operations. You’ll deepen your experience across functions as a key member of the team helping keep customers and operations running smoothly.
You’ll serve as a primary point of contact for customers, manage support requests and orders, and help ensure everything moves forward without unnecessary friction. You’ll also have the opportunity to contribute across functions and build new skills as the team grows.
Key Responsibilities
- Serve as the primary point of contact for customer support across calls, email, and tickets—resolving issues or routing them as needed and keeping customers informed throughout
- Handle customer orders, including entry, updates, tracking, and follow-ups
- Work closely with sales and operations to ensure smooth handoffs and coordination
- Contribute across functions and take on new responsibilities as needed
Requirements
3+ years of experience in customer support, operations, or a similar role
Strong communication skills and attention to detail
Highly organized with the ability to manage multiple priorities
Comfortable working cross-functionally and adapting as needs shift
Experience with CRM or support tools (e.g., HubSpot) is a plus
Ability to lift and carry 30lbs
Nice to Have
Experience in a startup or small team environment
Experience building or maintaining help docs, FAQs, or internal SOPs
Experience with IoT devices, sensors, or physical products (huge plus for Pulsa)
Familiarity with APIs, integrations, or tools like Postman (even at a basic level)
Compensation
$60,000 - $70,000 a year.
This role includes equity in addition to salary, so you share in the long-term success you help create.
Compensation for this role is flexible and will be based on experience and qualifications. As you develop in the role and contribute to the team’s success, there will be clear opportunities for performance-based raises.
Work Environment
- This is an in-office role. While there may be occasional opportunities to work from home, day-to-day expectations are centered around being on-site with the team.
- This position is based in Sacramento, CA
Benefits
- Competitive compensation and equity
- Employer-sponsored medical insurance
- Employer-sponsored dental insurance
- Employer-sponsored vision insurance
- Holidays + 3 weeks PTO
- 401(k) with employer matching
Pulsa is an equal opportunity employer committed to building an inclusive environment for all employees. We do not discriminate on the basis of race, color, ancestry, national origin, religion, age, physical or mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, sexual orientation, military or veteran status, or any other protected classification under applicable law.