Customer Experience Specialist

Job Overview 

The Customer Experience Specialist plays an integral role in the success of DLRdmv and our DLR50 software product. This person will execute out of state title and registration applications that have been submitted by our automobile dealership clients to ensure everything is accurate and meets the applicable state requirements. A successful candidate in this role will have vast knowledge of vehicle titling regulations in all 50 states. This position will report to the DLR50 Customer Experience Manager.

Responsibilities and Duties 

• Examine documents for accuracy.
• Communicate clearly and in a timely manner with field and department team members with any information or documents needed.
• Support other team members as a subject matter expert.
• Make accurate corrections when needed.
• Track and update various documents as needed.
• Report habitual errors to manager.
• Work diligently and accurately to meet personal and team goals.

Qualifications 

• A minimum of a High School Diploma or equivalent is required. 
• Experience working for an out of state titling service highly preferred. 
• Quality writing and communication skills. 
• Attention to detail. 
• Ability to work independently. 
• Ability to maintain high level of confidentiality. 
• Knowledge of Microsoft Systems. 
• Team Player.