Founding Account Executive

The Role:

This is not a typical AE seat. As the first founding sales hire, your opportunity is to take a product with real market pull and make it systematic, scalable, and repeatable. You will partner directly with the CEO and co-founders on positioning, pricing, and market strategy, while building the playbook the company will scale on.What You'll Own

• Full-Cycle Sales:

  Run deals from first conversation through close across mid-market and enterprise accounts.

• Revenue Conversion:

  Identify high-potential accounts from inbound demand, enable champions, and turn organic adoption into commercial deals.

• Partner & Ecosystem Motion:

  Build and nurture channels including the Shopify ecosystem, agencies, BPOs, and integration partners (helpdesk, commerce, telephony).

• Land-and-Expand:

  Map usage to identify adjacent teams and channels, arm champions with business cases, and drive expansion.

• Pipeline Management:

  Use signup and usage data to build a scoring system that prioritizes high-intent accounts.

• Deal Mechanics:

  Manage IT, security, and procurement stakeholders, handle security questionnaires, and negotiate contracts.

• Sales Narrative:

  Collaborate on positioning, objection handling, competitive differentiation, and pricing.

• Documentation:

  Build the foundation of the GTM team by creating templates, sequences, talk tracks, and deal-stage definitions.

Who You Are

• Experienced:

  2–5+ years in full-cycle sales (early-stage B2B SaaS, CX/support software, or commerce/productivity).

• Builder:

  You have experience as a founding AE or early GTM hire and know how to figure things out without a pre-existing playbook.

• Strategist:

  You understand PLG-to-SLG, land-and-expand strategies, and champion enablement.

• Channel-Oriented:

  You have experience (or a strong desire) to build channel, agency, or co-sell relationships.

• Systems Thinker:

  You use CRM tools, pipeline management, and AI-powered workflows to multiply your output.

• Communicator:

  You can tailor your message to various stakeholders (founders, ops, IT, CTOs) with clarity and empathy.

• Owner:

  You have a high sense of ownership and fix what is broken.

Bonus Points

• Experience selling CX, support, or conversational AI.
• Existing relationships in the Shopify ecosystem.
• Experience building a partner/channel program from scratch.
• Familiarity with usage-based or hybrid pricing models.
• A network in the startup, VC, or enterprise IT ecosystem