Retail Sales Associate/Customer Service

About us

BAZAR–Wilmington's newest, high-end, merchant/artisan market is looking for friendly, outgoing individuals interested in a part-time cashier/sales associate position. If you enjoy working with people, and have great customer service skills, then this could be the perfect job for you! No experience necessary! We offer competitive pay, flexible hours and we’re walking distance from UNC Wilmington.

Job Title: Retail Vendor Mall Customer Service Representative

Location: Wilmington, NC (BAZAR - Vendor Mall)
Job Type: Full-Time / Part-Time
Shifts: Weekends and holidays
Compensation: $15.00 - $18.00 per hour

Store Hours

• Monday – Saturday: 10:00 AM – 7:00 PM
• Sunday: 11:00 AM – 6:00 PM

Key Responsibilities

• Guest Assistance: Greet shoppers warmly, provide mall directories, guide guests to specific vendor booths, and answer questions about merchandise.
• Vendor Support: Assist BAZAR's independent vendors with daily inquiries, distribute center announcements, and act as a reliable liaison between merchants and mall management.
• Central Checkout Operations: Process sales, gift cards, and returns accurately using our central Point of Sale (POS) system while managing cash and card transactions.
• Mall Presentation: Monitor shared common areas, ensure promotional displays are neat, and report maintenance or safety concerns to the management team.
• Issue Resolution: Handle customer complaints and vendor disputes calmly, professionally, and in accordance with mall policies.

Skills & Qualifications

• Experience: 1+ years of experience in retail, hospitality, or customer service preferred.
• Communication: Excellent verbal communication skills with a patient, welcoming, and helpful demeanor.
• Tech-Savvy: Basic computer proficiency and comfort using or learning retail checkout software.
• Problem Solving: Strong multi-tasking skills and the ability to stay calm during high-traffic weekend shopping hours.
• Physical Demands: Ability to stand, walk our large mall floor, and lift up to 20 lbs occasionally.

Perks

• Employee discounts at participating BAZAR vendor booths
• Flexible scheduling options for part-time tracks
• A vibrant, fun, and creative community work environment
• Competitive hourly pay with paths for growth

Pay: $14.60 - $17.80 per hour

Shift:

• Day shift
• Evening shift
• Morning shift
• Night shift

Application Question(s):

• When can you start?
• Are there any days that you cannot work?

Experience:

• retail/customer service: 1 year (Preferred)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)

Work Location: In person