Programmatic Client Success Manager
MUST WORK EST Hours!
About TalentXi
TalentXi is reimagining recruitment advertising. We've built an AI-powered programmatic platform that routes job campaigns through demand-side platforms (The Trade Desk, Amazon DSP, Beeswax, and more), with closed-loop attribution from ad impression to hire.
Our founder holds a 2003 patent on sponsored job technology, now licensed by Indeed and LinkedIn. As traditional pay-per-click recruitment models decline under the weight of AI fraud, bot traffic, and spam applications, TalentXi offers enterprises a better way to reach qualified talent at scale.
The Role
As Programmatic Client Success Manager, you'll be the bridge between enterprise clients and our Ad Engine. You'll ensure campaigns perform, unblock client bottlenecks, and generate the insights that drive product development.
- Own end-to-end onboarding of enterprise clients onto the TalentXi Ad Engine
- Monitor campaign performance metrics (CTR, conversion rate, cost-per-hire) and identify optimization opportunities
- Conduct monthly business reviews with clients—translate data into actionable recommendations
- Troubleshoot technical issues with DSP integrations, job feeds, and creative delivery
- Gather client feedback and surface feature requests/product gaps to the engineering team
- Scale success playbooks as we grow from pilot to enterprise deployments
- Advocate for clients internally; push back on scope creep without damaging relationships
Key Responsibilities
- 3+ years in client success, account management, or customer-facing roles in SaaS, martech, or adtech
- Comfort with data: you read dashboards, spot trends, and translate metrics into narratives
- Obsession with detail—campaign setup, feed validation, QA testing. You catch what slips through cracks
- Strong communication: you explain complex DSP concepts to clients and complex client needs to engineers
- Genuine interest in recruitment advertising and the talent acquisition space
- Ability to juggle multiple clients and campaigns without losing context
- Proactive problem-solver who doesn't wait for escalations to surface issues
What We're Looking For
- Experience with programmatic advertising, DSPs (The Trade Desk, Amazon DSP, Beeswax), or recruitment marketing
- Background in HR tech, ATS, or talent acquisition platforms
- Basic SQL or ability to write simple queries for ad hoc analysis
- Startup experience—comfort with ambiguity and rapid iteration