Platform Payments Manager

About Aesthetic Record

Aesthetic Record is the practice management and EMR platform built for medical aesthetics. AR Pay, our integrated payments product powered by Stripe, lets practices take payments, financing and HSA/FSA cards inside the same system they use to run their business.

About the Role

The Platform Payments Manager owns AR Pay operations end to end on the platform side. You will manage merchant onboarding and risk, pricing and rate strategy, payments compliance, and the rollout of new AR Pay features. You will partner closely with our Onboarding and Client Success teams to drive compliant adoption of AR Pay and grow payment volume across our merchant base.

Your Impact & Contribution

As a Payments & Risk Manager at Aesthetic Record, you will shape how medical aesthetic practices experience AR Pay, from their first verification to every payment they take. You will make sure merchants are onboarded quickly and compliantly, priced competitively, and supported when payment issues arise, directly driving AR Pay adoption, payment volume, and platform revenue. You will also be empowered to help us evolve by owning critical process improvements, building the SOPs and training that help AR Pay scale, and leading the rollout of new payments features.

Our merit-based, performance-driven culture encourages team members to work collaboratively and cross-functionally to best serve our clients. You'll partner closely with Onboarding, Client Success, Support, Product and Engineering, and our partners at Stripe to turn payments data into clear decisions and a better experience for every practice we serve.

Your Professional Learning Journey

This position offers a unique opportunity to be part of two of the fastest-growing industries in the US: Technology and Aesthetics, at the point where they meet embedded payments. Working closely with leading Medical Spas and aesthetic practices, you'll gain insight into the daily operations of a thriving industry and see firsthand how payments fuel their growth. You'll build deep expertise in Stripe Connect, merchant risk and KYC/KYB, interchange and pricing strategy, card network compliance, and patient financing. Additionally, you'll have access to learn and work alongside our leadership team, who are looked upon as thought leaders in the Aesthetic industry. As you master your core responsibilities, you'll help shape the future of AR Pay, and the skills you develop lead to senior roles in payments, risk, product, or finance. Lastly, if you are eager to explore the latest advancements in technology, such as Artificial Intelligence (AI), you'll put AI tools to work every day to streamline payments operations.

What Success Looks Like

• AR Pay adoption rate across active Aesthetic Record accounts
• Payment volume growth per merchant
• Onboarding time from application to first payout
• Dispute and chargeback rate, and dispute win rate
• Platform payments margin and merchant rate competitiveness
• SOP coverage and team readiness on AR Pay workflows

Key Responsibilities

Merchant onboarding and risk

• Manage KYC/KYB onboarding verification for AR Pay merchants through Stripe Connect, resolving verification holds and missing-information requests quickly.
• Monitor merchant risk on an ongoing basis, including reserves, payout holds, unusual activity and account restrictions, and coordinate remediation with Stripe and the merchant.
• Manage MCC code reviews and change requests so each practice is classified correctly for its services.
• Coordinate HSA/FSA card acceptance approvals and keep eligibility documentation current.

Pricing and rate optimization

• Own platform and merchant pricing for AR Pay, including rate reviews, custom pricing requests and margin analysis.
• Analyze interchange, network and processing costs to identify rate optimization opportunities for both the platform and merchants.
• Build pricing models and recommendations that balance merchant competitiveness with platform revenue.

Compliance

• Ensure surcharging and convenience-fee programs meet card network rules and state regulations, and guide merchants on compliant setup and disclosures.
• Keep AR Pay practices aligned with Stripe policies, card network requirements and relevant healthcare payment rules.
• Partner with Onboarding and Client Success so merchants launch AR Pay compliantly from day one.

Disputes and chargebacks

• Build and share dispute best practices for merchants, including evidence templates, prevention tactics and response workflows.
• Track dispute rates and trends, and coach high-risk merchants to reduce chargebacks.

Product and partnerships

• Lead implementation of new AR Pay features, from requirements with Product and Engineering through launch, enablement and adoption.
• Manage buy now, pay later (BNPL) and patient financing connections via AR Pay, including partner setup and merchant enablement.
• Act as the internal subject matter expert on Stripe capabilities and roadmap, and bring forward opportunities that fit our merchants.

Enablement, SOPs and adoption

• Build and maintain SOPs for every AR Pay workflow: onboarding, risk reviews, MCC changes, pricing, disputes and escalations.
• Design and deliver AR Pay training for internal teams, especially Onboarding, Client Success and Support.
• Drive AR Pay adoption and payment volume growth with Client Success, using data to find under-using merchants and remove blockers.
• Serve as the escalation point for complex merchant payment issues, troubleshooting directly with clients and with Stripe.
• Use AI tools to streamline payments operations, such as risk review summaries, SOP drafting, dispute response prep and reporting.

Required Qualifications

• 4+ years in payments operations, merchant services or payments product management.
• Experience managing payments at a platform, ISV, PayFac or software company with embedded payments.
• Working knowledge of KYC/KYB, merchant underwriting and risk monitoring.
• Strong understanding of interchange, pricing models (interchange-plus, flat rate, blended) and processing economics.
• Familiarity with card network rules, including surcharging, MCC classification and dispute/chargeback processes.
• Client-facing experience troubleshooting payment issues directly with merchants, clearly and calmly.
• Hands-on use of AI tools (such as Claude, ChatGPT or similar) to work faster, document processes and analyze data.
• Proven ability to write SOPs and train cross-functional teams.
• Comfortable with data: spreadsheets, dashboards and basic reporting to track volume, adoption, disputes and margin.

Preferred Qualifications

• Experience with Stripe, especially Stripe Connect, Radar, Terminal and the Stripe Dashboard.
• Background in healthcare, medical aesthetics, med spa or other appointment-based businesses.
• Experience with HSA/FSA acceptance, patient financing or BNPL partners.
• Experience launching payments features with Product and Engineering teams.
• Exposure to SaaS onboarding or customer success, and how payments adoption drives revenue.

Pay: $75,000.00 - $80,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Application Question(s):

• This role requires 5 days in the office for the first 30 days and will then be reviewed for the hybrid arrangement with 4 days in the office with 1 day work from home. Do you have any concerns with the onsite arrangement?
• Have you reviewed the salary, job description, and education requirements for the role?

Ability to Commute:

• Irving, TX 75062 (Preferred)

Work Location: In person