HPC Support Engineer

About Us

We’re Fovus — an AI-powered, serverless high-performance computing (HPC) platform redefining how teams in life sciences and engineering access scalable computing. We're backed by AWS and trusted by organizations pushing the boundaries of innovation.

As we grow, we’re looking for a Support Engineer who thrives in a Linux-based, containerized, cloud-native environment and is excited to help customers solve challenging technical problems at the intersection of HPC and cloud computing.

About the Role

As a Support Engineer, you'll be on the front lines helping users navigate issues, deploy workloads, and integrate with our platform. You’ll combine customer-facing empathy with technical problem-solving skills across Linux systems, containers, and cloud services. You’ll work closely with engineering, customer success, and product teams to ensure an exceptional user experience.

Responsibilities

• Provide technical support to users of our HPC platform.
• Troubleshoot issues related to Linux environments, containerization (Docker, Apptainer), and AWS-based infrastructure.
• Assist with onboarding and technical integration for new customers.
• Assist with the
  sales process by giving technical demos
  and helping prospects understand how the platform fits their workflows.
• Create clear and concise tutorials, help center articles, and customer-facing documentation to guide users through setup, usage, and troubleshooting.
• Work with engineering to identify and escalate product bugs or usability issues.
• Help optimize containerized workflows and cloud deployment strategies.
• Support CI/CD pipelines, data transfer workflows, and workload orchestration.

Required Qualifications

• Bachelor's degree in Computer Science, Computer Engineering, or a related technical field.
• Proficiency in Linux system administration and shell scripting.
• Hands-on experience with containerization technologies like
  Docker
  and
  Apptainer
  (or Singularity).
• Strong working knowledge of
  AWS
  (e.g., EC2, S3, Batch, IAM, VPC, CloudWatch).
• Experience troubleshooting cloud-based applications or systems.
• Familiarity with support ticketing systems and diagnostic tools.
• Excellent written and verbal communication skills.
• 3 years of experience as a support engineer or in a similar role in the software or IT industry
• Experience or background in High-Performance Computing (HPC). Familiar with the fundamental concepts in HPC and commonly used HPC tools, such as MPI, OpenMP, module, Apptainer, etc.
• Previous exposure to batch scheduling systems (e.g., Slurm, AWS Batch, or other workload management tools).

Preferred Qualifications

• Familiarity with distributed computing concepts and scientific workloads.
• Experience supporting developers, scientists, or engineers using cloud-native tools.

Why Join Fovus

• Be part of a mission-driven startup solving real-world problems in scientific and engineering innovation.
• Work with cutting-edge technologies across AI, HPC, and cloud infrastructure.
• Collaborate with a passionate, tight-knit team in a remote-friendly culture.
• Competitive compensation, equity, and growth opportunities.

Ready to apply?

Send us your resume and a brief note about your experience with Linux, containers, and cloud computing. We’d love to hear from you!