Role description
Account Manager
Info-graphics®Account Manager (Client Success + Growth)
Location:
Knoxville, TN
Company:
IG (Info-Graphics)
About IG
At IG, we turn complex ideas into clear, compelling visual experiences.
We’re a technical content and design agency specializing in:
- 3D product visualization & rendering
- Animation & motion design
- Interactive 3D experiences
- Instructional design & training content
Our clients are manufacturers, engineers, and product-driven companies who need to communicate clearly—whether that’s to sell, train, or scale.
If you enjoy working at the intersection of creativity, technology, and real-world problem solving, you’ll fit in well here.
The Role
We’re looking for a proactive, client-first
Account Manager
who can own relationships, drive projects forward, and uncover growth opportunities.
This is not a passive account role.
You’ll act as the bridge between our clients and our internal team—ensuring projects run smoothly
and
identifying where we can create more value.
Rough split:
- 80% Client success + project leadership
- 20% Growth (expansion + new opportunities)
What You’ll Do
Client Leadership & Project Delivery (Core Focus)
- Serve as the primary point of contact for assigned clients
- Build trusted relationships by deeply understanding client goals, products, and challenges
- Lead projects from kickoff through delivery—keeping scope, timelines, and quality on track
- Translate client needs into clear direction for creative and production teams
- Run client meetings, presentations, and reviews with confidence
- Proactively identify risks and solve problems before they escalate
- Ensure every deliverable meets IG’s standard for clarity, quality, and impact
Growth & Account Expansion
- Identify opportunities to expand existing accounts (new use cases, new teams, new initiatives)
- Spot gaps where IG’s capabilities can improve client outcomes (sales, training, marketing)
- Support development of proposals, scopes, and presentations
- Contribute to building a pipeline of new opportunities through relationships and outreach
What We’re Looking For
- 3–7+ years in account management, client services, or project management (agency or technical environment preferred)
- Strong ability to manage multiple projects and stakeholders simultaneously
- Excellent communication skills—you can simplify complex ideas and lead conversations with confidence
- Experience working with creative, technical, or production teams
- Commercial awareness—you naturally look for ways to grow accounts, not just maintain them
- Organized, detail-oriented, and proactive (you don’t wait to be told what to do)
- Comfortable in a fast-paced, evolving environment
Bonus if you have:
- Experience with 3D, animation, technical products, or industrial clients
- Familiarity with project management or CRM tools
- Background in marketing, engineering, or technical communications
Why IG
- Work on high-impact, visually driven projects for real-world industries
- Be part of a team that values clarity, creativity, and execution
- Direct exposure to clients and meaningful influence on outcomes
- Opportunity to grow into more senior client leadership or strategy roles
What We Offer
- Competitive salary + performance-based incentives
- Health, dental, and vision insurance
- Flexible work environment (hybrid options)
- Clear path for professional growth
- A collaborative, no-ego team culture
Who This Role Is Great For
Someone who:
- Likes owning outcomes—not just tasks
- Enjoys building relationships and making things happen
- Can balance structure with adaptability
- Wants to be part of a growing, specialized agency doing meaningful work