Junior Account Manager - (US or Canada based)

Junior Account Manager (100% Remote – US & Canada)

Location:
Remote (Must be based in the US or Canada)

Position Type:
Full-Time

Start Date:
Immediate (May 2026)

Position Summary

Are you a detail-oriented, highly organized communicator looking to kickstart your career in client services? We are seeking a
Junior Account Manager
to join our growing team. In this role, you will be the day-to-day bridge between our clients and our internal delivery teams.

This is an entry-to-junior-level position perfect for someone eager to learn the ropes of account management, master client communication, and grow within a supportive, fully remote environment. If you love keeping projects on track and making clients smile, we want to hear from you!

Key Responsibilities

Client Support & Communication:

• Serve as the primary, daily point of contact for assigned client accounts.
• Maintain strong, positive relationships with clients through regular email, phone, and video check-ins.
• Gather client feedback, answer day-to-day questions, and ensure their needs are being met.

Project & Account Coordination:

• Track project timelines and deliverables to ensure we are meeting our promises to the client.
• Coordinate directly with internal teams (Sales, Customer Success, etc.) to smoothly pass information back and forth.
• Help onboard new clients, ensuring they have a seamless and welcoming introduction to our company.

Problem Solving & Reporting:

• Proactively flag potential delays or issues to senior management and assist in finding quick solutions.
• Maintain accurate client records in our CRM.
• Prepare simple, regular status reports for clients and internal leadership to showcase project progress.

Qualifications
⚠️ Crucial Requirement:
EXCEPTIONAL attention to detail.
(If you spot a typo in a spreadsheet, does it bother you? If yes, you’re who we are looking for!)

• Experience:
  1–5 years of experience in customer service, account coordination, administrative support, or a similar client-facing role.
• Education:
  Bachelor’s degree in Business, Communications, or a related field is preferred (but relevant experience/attitude trumps a degree!).
• Communication:
  Stellar written and verbal communication skills. You can draft a professional, warm email in your sleep.
• Organization:
  Strong organizational and time-management skills; ability to juggle multiple small tasks without letting things drop.
• Tech-Savvy:
  Comfortable learning new digital tools. Experience with CRM software (HubSpot, Salesforce) or project management tools (Asana, ClickUp, Trello) is a major plus.

What We Offer

• 100% Remote Work:
  Work from the comfort of your home anywhere in the US or Canada.
• Growth & Mentorship:
  Direct training from senior leadership with a clear pathway to move into a senior Account Manager role.
• Flexible Culture:
  A supportive, results-oriented team environment.