Implementation Manager

Company Description
TireTutor (tiretutor.ai) is an AI-native, all-in-one shop management system built specifically for retail and wholesale tire dealers. The platform automates tire pricing, streamlines manual processes, and can save dealers up to 40 hours per week. With integrated CRM, POS, inventory management, and tire ordering capabilities, dealers can operate their entire business from a single system. TireTutor is focused on simplifying operations for tire businesses and helping them increase efficiency, accuracy, and profitability.

Role Description
The Implementation Manager is a full-time, hybrid role based in the Greater Boston area, with flexibility for some work from home. This role is responsible for leading new customer onboarding, including gathering requirements, configuring the TireTutor platform, and managing data migration and integrations. The Implementation Manager will coordinate project timelines, run implementation meetings, provide training to users, and ensure a smooth go-live experience for each dealer. Day-to-day activities include collaborating with product and engineering teams to resolve issues, documenting workflows and best practices, and proactively monitoring implementations to drive successful adoption. The role also involves building long-term relationships with customers and identifying opportunities to improve implementation processes and overall customer experience.

Qualifications

• Experience with software implementation, onboarding, or project management in a SaaS or technology environment.
• Background in process mapping, requirements gathering, and workflow design for business customers.
• Skills in customer training, user support, and change management to drive product adoption.
• Ability to analyze data, manage data migration, and work with integrations or APIs (basic understanding).
• Strong communication, presentation, and stakeholder management skills across technical and non-technical audiences.
• Comfort working in a hybrid environment, collaborating with cross-functional teams in Greater Boston and remotely.
• Previous experience in retail operations, automotive, tire industry, or POS/CRM systems is a plus.
• Bachelor’s degree in Business, Information Systems, or a related field, or equivalent practical experience.
• Demonstrated ability to prioritize, manage multiple projects, and meet deadlines in a fast-paced setting.