IT Support Specialist

What we’re looking for

Golden Software is seeking an IT Support Specialist to join our team. This position offers an exciting opportunity to learn and grow your expertise across multiple IT and Operations domains. You are the right person for the IT Support Specialist role at Golden Software if you enjoy the day-to-day rhythm of IT support work and take real satisfaction in solving problems, helping users, and keeping systems organized and running smoothly. You help people with empathy and curiosity, and you enjoy seeing the positive impact your work has on your teammates. Your organization, attention to detail, and efficient approach means when you decide to do something, it gets done and gets done well.

You are a champion teammate, building strong, trusting relationships with those you support. You have open and honest discussions over ideas, and you deliver on your commitments. You have a deep commitment to delivering excellence, and you focus on producing real results for the team. You are customer-centric because you know the only way to be successful is to provide value for others.

Finally, you are capable, tech-savvy, and resourceful enough to get the job done. You thrive within a remote work environment. You know what it takes to keep yourself engaged and to connect with others, even when we only see one another in three dimensions a few times per year.

Skills & Experience

You have the skills to excel in this role if you have the following skills and experience:

• At least two years of experience in a related role
• Proficient in managing cloud-based office productivity suites such as Google Workspace, Microsoft 365, Confluence, Jira, Slack, Zoom, or others
• Proficient in Windows and Linux administration
• Proficient in creating and maintaining documentation of systems, services, and processes
• Familiar with ticketing systems such as Jira and Zendesk
• Familiar with tools for remote administration, monitoring, and troubleshooting
• Familiar with data backup, disaster recovery, and business continuity strategies
• Familiar with WordPress websites, site maintenance, and administration
• Understanding of IP networks, DNS, VPNs, and remote networks (e.g. Tailscale), firewalls, and routers
• Basic knowledge of scripting languages like PowerShell and Bash for automation tasks
• Basic understanding of relational databases and SQL (SQL, MySQL, etc.)

What you’ll do

As our IT Support Specialist, you will be responsible for delivering day-to-day IT assistance to Golden Software teammates, maintaining system and account readiness, and aiding the Operations team in ensuring our internal systems and services operate securely and efficiently. You will make sure our processes are clear and well-documented, and you’ll work alongside the IT Operations Administrator and other Operations team members in enabling our teams to effectively serve Golden Software customers.

You will be accountable for the following five core functions:

• Provide effective triaging and support to internal team members
• Create and manage documentation for our IT Operations procedures and policies
• Provide effective Security & Compliance support
• Ensure IT equipment and assets are provisioned, maintained, and tracked
• Manage SaaS Platforms and Services to ensure performance and reliability

Ultimately, you will be measured by the satisfaction and capability of the team you serve. Our systems will be more secure and dependable, our people will be more effective, and our processes will be clearly communicated because you will do great work.

The salary range for the IT Support Specialist role is $55,000 – $80,000, depending on experience, skills, and qualifications. We are committed to providing a competitive compensation package that reflects the value this role brings to the business.

This is a full-time, remote position, with optional team events held in the Golden, CO area several times per year. Travel for in-person team and company meetings is required 1–4 times per year.

Apply Today!

Applicants must reside within the United States and be a US resident or citizen to apply.

We’re a small team, and a real human reviews every application. Following the instructions below helps us ensure we don’t miss yours.

To apply, please send your resume to jobs@goldensoftware.com with the subject line “
I’m your IT Support guru!
” and include,

1. Two things about this position that excite you, and
2. How your experience and skills align with the job requirements.