Vessel Operations and Customer Success Lead

Sea Machines Robotics Sea Machines is a fast-growing startup specializing in autonomous technology for marine vessels. The world’s oceans convey 90% of global commerce. We’re applying practical A.I. to disrupt the massive marine and maritime transportation market. Our tech provides ships and workboats the intelligence to operate autonomously and remotely, and which increases safety for maritime crews, and radically improves operator productivity.


www.sea-machines.com
 
Job Summary
We're looking for a hands-on, safety-focused Vessel Operators and Customer Success Lead to support the operation, testing, and deployment of cutting-edge autonomous vessels. This role combines traditional seamanship with advanced marine technology, requiring someone who is comfortable operating vessels manually while supporting autonomous system testing, troubleshooting, and continuous product development.
You'll work closely with engineering, field operations, and customers to ensure safe, efficient, and successful vessel operations both on and off the water.

Key Responsibilities

• Safely operate company vessels during testing, demonstrations, customer trials, and training.
• Conduct pre-departure inspections and ensure vessels are ready for operation.
• Monitor vessel systems, propulsion, navigation equipment, and autonomous control systems during operations.
• Execute test plans and operational procedures while collecting accurate test data.
• Assist engineers with integration, commissioning, and validation of new hardware and software.
• Identify, troubleshoot, and document vessel or system issues encountered during operations.
• Support launch, recovery, transport, and storage of vessels and equipment.
• Coordinate with regulatory agencies, marinas, ports, and support vessels when required.
• Ensure compliance with all USCG regulations and company safety procedures.
• Assist with customer demonstrations, training events, and field deployments.
• Travel domestically and internationally to support vessel operations and customer projects.

Qualifications and Skills 
Required

• USCG Merchant Mariner Credential
• 3+ years operating commercial or government vessels
• Strong knowledge of navigation, seamanship, COLREGS, and marine safety
• Experience operating vessels in varying weather and sea conditions
• Mechanical aptitude and ability to troubleshoot marine systems
• Comfortable using marine electronics including GPS, radar, AIS, and chartplotters
• Excellent communication and documentation skills
• Valid passport and willingness to travel up to 40%

Job Type:
Full-time, hybrid in-office position in a fast-paced and collaborative work environment with travel opportunities.

Benefits: 

• 401(k) 
• Dental insurance 
• Disability insurance 
• Flexible spending account 
• Health insurance 
• Life insurance 
• Paid time off 
• Parental leave 
• Vision insurance