Technical Support Representative

Technical Support Representative (Gordon, GA)

ZCorum is looking for entry level Technical Support Representatives. This position affords a great opportunity to learn technical and customer service skills and provides an excellent opportunity for advancement for the right candidate. Comprehensive training is included.

Responsibilities include:

• Helping internet customers over the phone with their internet connection
• Educating customers on the use of internet services, web browsers, email applications, etc.
• Accurately entering information in our ticketing system related to support calls taken

The ideal candidate will possess these qualities:

• Must be dependable and able to work a flexible schedule.
• he ability to speak clearly over the phone.
• A customer-focused attitude with a passion for helping others.
• Basic typing skills.
• The ability to quickly learn new concepts.

Full and part-time positions are available. Full-time employees are offed a full benefits package including medical, dental, matching 401(k) plan, paid time off, and paid holidays. Email your resume to callcenter_gdn@ZCorum.com.