Customer Success Manager for Marketing Attribution SaaS

About Cometly

Cometly helps companies scale ads with confidence.

Most companies scale blindly. They rely on platform-reported data that doesn’t tell the full story. Cometly gives them accurate revenue attribution across Meta, Google, LinkedIn, TikTok, and more so they can see what’s actually driving revenue and scale with clarity.

We’re a fast-growing SaaS company building powerful AI features that let marketers “chat with their data” and uncover optimization insights instantly.

Now we’re looking for a Customer Success Manager who can help our customers win.

The Role

As a Customer Success Manager at Cometly, your mission is simple:

Keep customers happy.

Help them get results.

Make sure they never feel lost.

You’ll own the post-sale experience.

Once our sales team closes a new customer, you step in. You onboard them, help them set up tracking correctly, guide them through the product, and become their go-to person for ongoing support and strategy.

This is not just a support role. It’s a relationship role.

You will work directly with marketers, founders, and media buyers who rely on Cometly to make real revenue decisions.

What You’ll Do1. Customer Onboarding

• Lead onboarding calls via Zoom

• Help customers properly install pixels and tracking scripts

• Guide setup for conversion tracking, webhooks, and integrations

• Ensure CRM integrations (HubSpot, Salesforce, etc.) are configured correctly

• Help connect ad platforms (Meta, Google, LinkedIn, TikTok)

• Verify attribution is flowing correctly

Your goal: Get customers fully live and confident in the platform as fast as possible.

2. Ongoing Customer Management

• Be the main point of contact for your assigned accounts

• Answer questions via email, chat, and Zoom

• Troubleshoot tracking issues

• Help interpret attribution reports

• Proactively check in with customers to ensure success

• Identify upsell opportunities when appropriate

You’re responsible for retention, expansion, and overall customer satisfaction.

3. Technical Support & Troubleshooting

You should be comfortable helping customers with:

• CRM systems (HubSpot, Salesforce, etc.)

• Marketing automation

• Webhooks and API-based integrations

• Zapier-style workflows

• Google Tag Manager

• Marketing pixels and conversion tracking

• Cross-domain tracking

• Attribution models (first touch, last touch, multi-touch)

You don’t need to be a developer, but you must be technically confident and able to explain things clearly to non-technical users.

4. Strategic Guidance (Bonus Skillset)

It’s a major plus if you have:

• Experience running paid ads (Meta, Google, etc.)

• Experience as a media buyer or growth marketer

• Understanding of ROAS, CPL, CAC, LTV

• Marketing strategy experience

This allows you to go beyond “support” and actually help customers improve their performance.

What Success Looks Like

• Customers onboard quickly and correctly

• Low churn

• High retention and expansion

• Customers actively using Cometly

• Strong NPS and positive feedback

• Customers feel supported and confident

You are the bridge between product and customer.

Ideal Background

• 2–5+ years in Customer Success, Account Management, or Technical Support

• Experience working in SaaS

• Strong CRM knowledge (HubSpot, Salesforce required)

• Comfortable with marketing technology stack

• Experience with Google Tag Manager

• Understanding of webhooks and integrations

• Familiar with marketing attribution concepts

• Clear written and verbal communication skills

• Comfortable leading Zoom calls

• Organized and proactive

Bonus:

• Paid advertising experience

• Agency background

• Startup experience

Personality Traits That Matter

• Clear communicator

• Calm under pressure

• Problem solver

• Detail-oriented

• Proactive, not reactive

• Takes ownership

• Genuinely cares about customer outcomes

We move fast. You need to be adaptable and comfortable in a growing startup environment.

Working Hours

Preferred: Monday–Friday, 9am–5pm Eastern

We’re flexible for the right person.

Why Join Cometly?

• Work directly with founders and high-level marketers

• Fast-growing SaaS company

• Real impact on customers

• Build deep expertise in marketing attribution

• Opportunity to grow with the company

If You’re Reading This and Thinking…

“I love working with customers and helping them win.”

“I understand marketing tech and attribution.”

“I want ownership, not just a ticket queue.”

• We want to talk to you.