Role description
Field Technician
Scale ComputingDescription:
Who We Are
Scale Computing is the leader in edge computing, virtualization, and hyperconverged solutions for customers around the globe. The company transforms the way businesses use infrastructure technology through the delivery of innovative products and services, with a philosophy of innovation and employee empowerment driving its commitment to best-in-class customer experiences, partner success, and shareholder return. Employees, known internally as "Scalers," operate by five core values: Vigilant, Owner, Integrity, Champion, and Empower.
What We’re Looking For
We are seeking a skilled and experienced Field Technician to join our team, specializing in the deployment of pre-configured network, firewall, and server equipment. This position will require hands-on expertise in running and terminating network cabling, installing and connecting pre-configured hardware, and ensuring high-quality service delivery at customer locations, including restaurants, convenience stores, and retail environments.
As a Field Technician, you will play a critical role in deploying secure and reliable IT infrastructure at various locations. This role requires strong technical knowledge, attention to detail, and excellent customer service skills.
This position may be subject to an increased in-office presence in the future based on business needs.
Responsibilities
- Deploy pre-configured network, firewall, and server equipment according to project specifications and customer requirements.
- Perform structured cabling tasks, including pulling, running, terminating, and testing Ethernet and fiber optic cables.
- Install and connect hardware, ensuring proper functionality and integration with existing infrastructure.
- Conduct site surveys to assess existing infrastructure and determine cabling or equipment needs.
- Troubleshoot and resolve connectivity or deployment issues during installation.
- Coordinate with internal teams and customers to ensure a smooth deployment process and minimal downtime.
- Maintain accurate documentation of installations, configurations, and site-specific details.
- Conduct quality checks on installed systems to confirm functionality and adherence to company standards.
- Provide basic end-user support and training for deployed equipment, as needed.
- Follow safety guidelines and best practices when working with electrical systems and cabling in commercial environments.
- Travel to customer locations within an assigned region and complete work on time with minimal supervision.
Requirements:
Preferred Qualifications
- Certifications (Preferred): CompTIA Network+, or similar certifications.
- Problem-Solving: Ability to diagnose and resolve deployment and connectivity issues efficiently.
- Communication: Strong interpersonal and customer service skills to interact effectively with clients and team members.
- Physical Requirements: Ability to lift and carry up to 50 pounds, climb ladders, and work in tight spaces as needed.
Education & Experience
- Experience: Minimum of 3 years in field technician roles involving hardware installations, cabling, and network equipment deployment.
- Technical Skills: Familiarity with pre-configured hardware from brands like Cisco, Fortinet, Palo Alto, Ubiquiti, or similar. Experience with server equipment deployment is a plus.
- Cabling Expertise: Skilled in running, terminating, and testing Ethernet (Cat5e, Cat6, etc.)
Additional Requirements
- Valid driver’s license and reliable transportation for travel to customer sites.
- Flexibility to work evenings or weekends, as required by project schedules.
- Familiarity with restaurant, convenience store, or retail environments is a plus.
- Knowledge of network security best practices is desirable
Benefits
Scale Computing offers a comprehensive benefits package, effective the first of the month following your date of hire:
- Medical, dental, and vision insurance
- Company-paid life insurance, short-term disability, and long-term disability
- Flexible Spending Accounts, additional life/AD&D coverage, critical illness and hospital indemnity, legal insurance, and pet insurance
- 401(k) plan
- Employee-directed Paid Time Off (no fixed annual allotment) plus 10 paid company holidays
- Paid parental leave for births, adoptions, and foster placements
- Volunteer Time Off (VTO)
Equal Opportunity Employer
Scale Computing is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status, or any other status protected by applicable law.