FIDS Installation Project Technician (Contract)

Title: FIDS Installation Project Technician

Location: Harry Reid International Airport (LAS) - Las Vegas, NV

Always at the forefront of emerging technologies, particularly for customer-friendly self-service devices, Harry Reid International Airport (LAS) in Las Vegas, Nevada is one of the busiest airports in the country. Interested in learning more about the technology that runs this airport? Here is your chance to find out!

Position Overview: The FIDS Installation Project Technician will assist the airport IT team with the deployment and maintenance of digital signage systems at Harry Reid International Airport (LAS). The successful candidate will be responsible for performing hardware replacements, Windows 11 upgrades, network migrations, and software deployments. The Technician will also diagnose and resolve digital signage application, hardware, and software issues while ensuring project timelines, site objectives, and contractual requirements are met.

FLSA Status and Hours:  This is a full time, salaried, non-exempt position and requires onsite shift work. Hours are 8:00 AM - 4:30 PM, Monday-Friday. Contracted expected through August 2027.

Responsibilities:

• Provide technical support for the digital signage network, applications, displays, media players, NUC hardware, controllers, peripherals, and related technology across all terminal locations.
• Prepare, configure, image, and physically replace digital signage hardware:
  • Perform bench setup, OS imaging to Windows 11 ENT, configuration of DHCP, new Windows domain join, and new VLAN setup for replacement units.
  • Execute field replacement and swap-out of existing hardware throughout terminal zones.
  • Re-image qualified legacy hardware to Windows 11 ENT on the bench to feed the
    installation pipeline.
• Provide guidance and operational support on network infrastructure (including static IP to DHCP transitions, old to new VLAN parallel operation, and target network configurations) with the specific goal of maintaining PCI compliance standards where necessary.
• Sustain an excellent personal professional relationship at all levels with those organizations and personnel requiring interaction under the terms of the contract.
• Assist in support for issues escalated to the Systems Support Team when workloads are high or additional experience is required for all digital signage services under the terms of the contract.

Education & Qualifications:

• College diploma or university degree in the field of Computer Science, Information Technology, or related field and 3-5 years equivalent work experience.
• Proven experience with ticketing applications and providing level 1 or 2 support to a large business or organization (1000+ employees).
• Experience working in airports is preferred, but not a requirement.
• Exceptional communication, attention to detail and decision-making skills.
• Organized and methodical with the ability to plan and prioritize time sensitive tasks.
• Knowledge of MS Windows and Windows based software required.
• Thorough knowledge of computer hardware diagnostics and repair required.

Physical Attributes:

• Independent mobility throughout work locations; ability to move unaided from one working level to another, ability to access, unaided, all installed equipment locations, including working at height when required
• Visual acuity - ability to interpret and operate customer-owned computer screens and read/write relevant documentation, without the need for special accommodation (large print, Braille, voice assisted computer system, or dictation equipment)
• Ability to carry tools, test equipment and replacement equipment (up to 50lbs), independently and unaided

Benefits:

• Excellent healthcare benefits: Medical and Dental
• 401K including an employer match 
• Paid time-off and sickness leave
• Paid Military Leave

Join Our Team:

ServiceTec International, Inc. specializes exclusively in the provision of Managed IT Services to the world’s airport and airline industries, and have been doing so since 1989. We operate globally with headquarters in the UK and the USA, and offices in Canada, The Netherlands, Germany and Norway. We partner with airports and airlines of all sizes to manage, maintain, monitor and support business and mission critical IT systems. 

ServiceTec Culture: 

We’re a people-oriented company.  We value our employees, believing they should be treated fairly, with courtesy and respect. We believe people work better when they feel supported and know that there is a team behind them. We nurture talent and our philosophy is to promote from within if at all possible. We consistently recognize those employees who go "above and beyond.”

ServiceTec International, Inc. is an Equal Opportunity Employer and will comply with all applicable local, state, and federal statutes concerning equal employment opportunity with regards to all employees whether full time, part time, casual, temporary, and seasonal or contract. ServiceTec will not discriminate on grounds of sex, trans-gender status, sexual orientation, religion or belief, marital status, civil partnership status, age, race, ethnic origin, color, nationality, national origin, disability or on other grounds not prohibited by legislation. This policy applies to the process of recruitment and selection (both internal and external), promotion, training, conditions of work, pay and benefits and to every other aspect of employment, including general treatment at work and the processes involved in the termination of employment.