Account Manager

Carenetic is seeking an experienced Account Manager to own and grow relationships with a select group of healthcare clients.

This is not a traditional account management role focused primarily on status updates and project coordination. We’re looking for someone who becomes deeply knowledgeable about each client’s business — how they operate, where they’re growing, who makes decisions, what challenges they face, and where Carenetic can help them next.

You’ll serve as a strategic advisor to healthcare organizations, guide website and digital strategy, represent the client internally, and identify opportunities to expand relationships over time. Growth within existing accounts is the primary measure of success in this role.

Carenetic’s mission is to connect patients to care. Our clients are healthcare organizations working to grow their practices and reach more patients, and this role sits at the intersection of their business goals and the digital strategies that help them achieve them.

Own & Grow Key Client Relationships

• Manage a dedicated portfolio of retained healthcare accounts
• Lead client onboarding and ongoing discovery to develop a deep understanding of each organization
• Build strong relationships with multiple stakeholders and decision-makers within client organizations
• Serve as a strategic advisor on website and digital initiatives
• Identify, develop, and close upsell, expansion, and follow-on opportunities
• Conduct account reviews to proactively uncover additional opportunities
• Serve as the escalation point when issues arise and work quickly to protect the client relationship
• Participate in occasional on-site client meetings and visits

Guide Strategy & Delivery

• Represent the client's business, priorities, and goals internally
• Ensure delivery teams understand what the client needs and why it matters
• Keep engagements aligned with client expectations, business objectives, and agreed-upon scope
• Review deliverables and provide clear, actionable feedback
• Roll up your sleeves when needed to support performance audits, analysis, quality assurance, and strategic deliverables

Develop New Opportunities

While growing existing accounts is the priority, you'll also contribute to business development when capacity allows by:

• Developing thought leadership through content, webinars, and industry events
• Building referral and industry relationships
• Networking with healthcare leaders and partners
• Scoping and closing opportunities generated through those relationships

What We're Looking For

• 5+ years of experience in account management, client strategy, consulting, or a comparable client-facing role

• Required: Experience working inside a healthcare organization

• Required: Experience with a healthcare organization operating multiple locations and/or brands

• Demonstrated success growing existing client relationships through upsells, expanded engagements, or increased recurring revenue

• Working knowledge of website and digital strategy, including design, content, analytics, and front-end development

• Ability to confidently consult with clients while effectively directing and reviewing the work of internal teams

• Strong written and verbal communication skills

• Comfortable presenting to executives, leading client conversations, and speaking in webinars or conference settings

• Highly organized, proactive, detail-oriented, and accountable for results

• Strong ability to recognize opportunities and take action without waiting for direction

• Comfortable working in a fast-moving environment and organizing competing priorities

• 5+ years of experience in account management, client strategy, consulting, or a comparable client-facing role

• Required: Experience working inside a healthcare organization

• Required: Experience with a healthcare organization operating multiple locations and/or brands

• Demonstrated success growing existing client relationships through upsells, expanded engagements, or increased recurring revenue

• Working knowledge of website and digital strategy, including design, content, analytics, and front-end development

• Ability to confidently consult with clients while effectively directing and reviewing the work of internal teams

• Strong written and verbal communication skills

• Comfortable presenting to executives, leading client conversations, and speaking in webinars or conference settings

• Highly organized, proactive, detail-oriented, and accountable for results

• Strong ability to recognize opportunities and take action without waiting for direction

• Comfortable working in a fast-moving environment and organizing competing priorities

Carenetic actively uses AI and automation to improve how we work. Candidates should have hands-on experience using AI tools to increase productivity and improve areas such as client outreach, research, website or performance analysis, and recurring deliverables.

We are looking for someone who actively looks for ways to use AI and automation rather than simply having experimented with the tools.

Nice to Have

• Experience with multi-location or private-equity-backed healthcare organizations
• Experience managing retained or recurring-revenue client relationships
• Background in marketing strategy, analytics, SEO, or digital strategy
• Existing relationships within healthcare practice management or operations
• Experience developing referral or channel partnerships

How Success Is Measured

The primary goal of this role is account growth. Key performance indicators include:

• Growing revenue within assigned accounts through expanded retainers, upsells, and follow-on engagements
• Maintaining strong client satisfaction and retention
• Developing deep, multi-level relationships within client organizations
• Proactively identifying opportunities before clients have to ask
• Contributing to new business development as capacity allows

Who Thrives Here

You'll likely be successful at Carenetic if you:

• Are genuinely curious about how your clients' businesses work
• Build warm, trusted relationships while remaining confident and persuasive
• Are proactive and notice problems or opportunities before someone points them out
• Understand the importance of protecting scope while still delivering an excellent client experience
• Aren't afraid to roll up your sleeves and do the work
• Have exceptional attention to detail
• Can bring organization to ambiguity and competing priorities
• Take ownership of results rather than simply completing assigned tasks
• Actively embrace AI, automation, and new ways of working

Our Values

Think. Be curious, knowledgeable, clever, and articulate.

Move. Take action, stay focused, continuously improve, and do what it takes.

Own. Be humble, dependable, open, and accountable for results.

Engage. Be attentive and collaborative, speak your mind, and contribute to the team's success.

Benefits

• Health insurance
• Disability and life insurance
• Open vacation policy
• 401(k) with 4% matching
• Hardware budget
• Professional coaching

This is a full-time, exempt position.