Role description
Service Operations Coordinator
Cory's- Client Support & Troubleshooting – Act as the primary contact for client service inquiries, providing troubleshooting and basic technical diagnostics.
- Technical Support & Diagnostics – Provides technical assistance to clients by identifying issues, guiding them through diagnostic steps, and offering clear, step-by-step solutions.
- Scheduling & Dispatch Management – Dispatch service technicians, manage schedules, and monitor service calls to ensure timely and efficient responses.
- Data & Agreement Administration – Maintain accurate records in ERP and CRM systems and prepare, send, and renew service agreements.
- Performance Tracking & Documentation – Track performance metrics and KPIs, and manage part number assignments and documentation across teams.
- Reporting & Administrative Support – Compile and submit service reports, assist with quotes and recurring administrative tasks, and maintain internal communications.
- Client Communication & Responsiveness – Respond promptly to client requests, including after-hours support when needed.
- Process Improvement & Quality Assurance – Identify opportunities for process improvements and help ensure the service department meets operational and client service standards.