Job Summary:
Provide exceptional client support and responsible for instructing all new CPAP set ups. Ability to work with clients with initial fitting and all follow-up needs.
Job Duties:
- Responsible for setting up and instructing all new CPAP set ups.
- Implements client teaching during the initial fitting and at any follow-up calls.
- Ability to make necessary modifications and to fit the client. Utilize the mask guarantee program.
- Must be knowledgeable in the following areas:
- Use and care of the Products
- Fitting problems and how to solve them
- Patient Rights and Responsibilities
- Company’s services and availability
- Patient Instruction and Follow-up
- All Patient oriented paperwork
- Community Resources
- Assist with education events for patients/clients and community.
- Performs other duties as needed
Job Skills Required:
- Strong communication skills, specifically on the telephone
- Strong organizational skills
- Basic computer and keyboarding skills
- Ability to work within timelines and meet deadlines
Education:
- Minimum: High School Diploma or GED
Experience:
- Required: 1-2 years previous experience as a Respiratory Therapist in a hospital setting.