Configuration Technician I

Description:

The Configuration Technician I is a member of the Builds team responsible for pre-staging, validating, and documenting network equipment for customer sites. This role follows established build guides and processes to ensure accurate, on-time builds. The Configuration Technician I also supports replacement (RMA) devices and returned-equipment testing to help meet shipping deadlines.

Key Responsibilities

Pre-Staging

• Follow all SOPs, build guides, and platform-specific standards.
• Perform remote and onsite pre-staging of network equipment.
• Manage multiple pre-stages simultaneously while ensuring timely completion.
• Upload required documentation to Jira tickets for QA review.
• Accurately update task statuses in Jira and other related systems.
• Escalate issues appropriately through Slack and other communication channels.
• Maintain timely communication and responsiveness throughout the build process.

Team Contribution & Development

• Help maintain accurate build guides and knowledge base articles by identifying outdated or unclear steps and suggesting improvements.
• Perform peer QA reviews on teammates’ builds once trained.
• Collaborate with Inventory, Support, and other departments to resolve order and build-related issues.
• Complete training on new platforms and customer builds in a timely manner.
• Continue developing technical knowledge and work toward proficiency across additional platforms.

Schedule & Availability

• This is a full-time, onsite position based at our Austin, TX warehouse.
• The typical schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m. Central Time. Evening and weekend work may occasionally be required based on business and client needs.
• Must be adaptable and able to quickly reprioritize work when urgent replacement requests or other time-sensitive needs arise.

Physical & Work Environment Requirements

• Ability to lift up to 50 pounds with assistance.
• Ability to sit or stand at a workstation for extended periods.
• Ability to work comfortably with a laptop and standard lab equipment.

Requirements:

Required

• Solid understanding of networking fundamentals, including IP addressing, VLANs, DHCP, and switch configurations.
• Strong communication and customer service skills.
• Ability to perform remote pre-staging and coordinate effectively across teams.
• Proficiency with Slack, Google Workspace, and Jira.

Preferred

• Associate degree in Information Technology, Computer Networking, or a related field, or equivalent practical experience.
• CompTIA Network+, CCNA, or equivalent certification.
• Experience or exposure to multi-site rollout projects and firewall deployments.

Key Skills

• Networking Fundamentals
• Customer Communication & Service
• Documentation & Quality Assurance
• Cross-Team Collaboration
• Organization and Time Management
• Attention to Detail