Role description
Customer Success Leadership (RN required)
Percipio Health🚀 Shaping the Future of AI-Guided Healthcare
Clinical Customer Success Leader (RN Required)
About Percipio Health
Percipio Health is a fast-growing digital health platform. We use advanced AI to identify early clinical discoveries via AI biomarker health signals focused in areas such as brain and behavioral health, physiology, and medication adherence – all achieved in a device-free, cost-efficient approach leveraging just the individual’s smartphone. This predictive capability proactively facilitates interventions earlier than previously possible, changing lives through ongoing personalized engagement and disease management transformation. Concurrently, our platform also drives dramatic care team workflow efficiency improvements to optimize clinical operations so that providers can focus entirely on patient care.
If you are an individual who gets excited surrounded by culture exemplifying transparency, family-first, customer-centered, a GSD mindset, accountability, making a difference in patient lives, and a strong moral conviction, then you are on the right track. Apply now!
The Role
We are seeking an experienced Clinical RN Leader. You will refine and scale our new Customer Success vertical from the ground up. You will bridge the gap between our cutting-edge AI technology, health insurance payers, and frontline healthcare delivery.
Key Responsibilities
Build Vertical:
Design the strategy for the Customer Success department.
Lead Teams:
Hire and mentor a high-performing clinical success engagement and customer optimization team.
Onboard Clients:
Guide early health system and health plan partners through implementation and desired outcomes realization.
Drive Value:
Help clients deploy proactive intervention workflows based on AI biomarker insights.
Optimize Efficiency:
Guide care teams to maximize the workflow efficiency gains of our platform.
Shape Product:
Partner closely with the executive team to guide overall product direction from customer feedback.
Travel Freely:
Travel up to 50% initially throughout the US to support early launch sites.
Requirements
Licensure:
Active Registered Nurse (RN) license required.
Startup Experience:
Proven history of thriving in a fast-paced startup environment.
Product Expertise:
Hands-on experience scaling clinically-focused digital health solutions.
Cross-Functional Expertise:
Experience working with both health plans (payers) and health systems (providers).
Domain Knowledge:
Deep understanding of Medicare Advantage, HEDIS measures, and value-based care programs.
Leadership Experience:
Minimum 5+ years in clinical leadership or healthcare administration.
Mobility:
Willingness to travel up to 50% of the time for client onboarding.
What We Offer
Company leadership proven (x3) record of innovation and building companies into market winners
A strong culture of trust and teamwork
Competitive salary and equity packages.
Comprehensive health, dental, vision and 401K benefits.
Remote work from home when not traveling.
Opportunity to shape the future of AI-driven healthcare.