Customer Success Account Manager

Corksy is a modern commerce and point-of-sale platform built for wineries. We power direct-to-consumer shipping, wine club management, tasting room reservations, and compliance — all in one place. Our customers are wineries who care deeply about their craft, and we care just as deeply about helping them grow.

The Role

As a Customer Success Account Manager, you are the trusted partner for a portfolio of winery clients. You'll own the relationship from onboarding through renewal — making sure each winery gets real value from Corksy, adopts the platform fully, and feels supported every step of the way. This is a relationship role for someone who genuinely enjoys both people and the wine business.

What You'll Do

• Own a portfolio of winery accounts and serve as their primary point of contact
• Guide new clients through onboarding and platform setup, ensuring a smooth launch
• Drive product adoption across DTC shipping, wine club, reservations, and POS features
• Conduct regular check-ins and business reviews to understand client goals and surface opportunities
• Proactively identify and resolve issues before they become churn risks
• Partner with Support, Product, and Sales to advocate for client needs internally
• Travel to client sites, tasting rooms, and industry events to build relationships in person

What We're Looking For

• Based in California — this is a requirement for the role
• 1+ years of customer support experience
• Technical and good understanding of eCommerce
• Willing and able to travel to client sites and industry events as needed
• Previous wine industry experience (winery, distributor, hospitality, or wine tech)
• 2+ years in customer success, account management, or a client-facing role
• Strong communication skills and a genuine, relationship-first approach
• Comfortable learning and explaining software; able to translate features into client value
• Organized and self-directed, with the ability to manage multiple accounts at once

Nice to Have

• Experience with DTC wine commerce, wine clubs, or tasting room operations
• Familiarity with POS systems, e-commerce platforms, or SaaS tools
• An existing network within the California wine community