A Host presents a positive first impression of the establishment's friendliness, excellent service and high standards. The Host greets guests upon arrival, informs guests of their wait time, monitors a waiting list, enters guest names into the computer system, show guests to their table and bid guests farewell as they leave. The Host must be able to carry natural conversation with guests without sounding scripted or intrusive.
Direct guests as they navigate our excellent concept.
Ensure guest's can identify areas of the restaurant
Greet incoming and departing guests warmly with a genuine smile and eye contact; escort them to assigned dining area; present menus; announce waiter's name
Use visual cues to seat guests in either the bar or dining area depending on their preference
Answer incoming calls to the restaurant and provide appropriate service
Manage the flow of guests into the Dining and Bar areas, provide accurate wait times to incoming guests if appropriate
Tend to special guest needs and requests
Protect establishment and patrons by adhering to sanitation, safety and alcohol control policies
Issue dining charges by verifying orders; calculating taxes; totaling bill for to-go orders
Receive payments by validating credit charges; approving checks; accepting currency; calculating and issuing change for ToGo orders
Contribute to team effort by accomplishing related results as needed
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