Role description
Customer Service Associate
CatholicMatch***Inquiries about this position should not be sent to our customer support staff***
Looking for an excellent communicator to join our Customer Success team who has a temperament and heart for helping people.
Applicant should have a strong grasp of basic web functionality including but not limited to web browsers on desktop and mobile, mobile apps, and operating systems.
Be able to handle a broad range of questions such as but not limited to:
Basic technical issues
Basic feature questions
Understanding the process of online dating
General questions related to rules of the site
Technical troubleshooting
Pay is $18 - $21 per hour, DOE
$18 - $21 hours per week
Fully remote position
Requirements
High School Diploma Required
Associates or Bachelor degree preferred
2+ years of customer service experience preferred
2+ years of technical experience preferred
Experience with Zendesk or other online ticketing system preferred
Benefits
Paid vacation
About the Company: As a private for-profit company with an apostolic mission, we believe we have a commitment to provide the most competitive salary and generous benefits possible to help make the balance of work and personal life a reality.CatholicMatch exists to help people who have decided to open themselves to finding their future spouse online. We know this is one of the most important steps they will take in their lives. We also recognize we have a duty to faithfully guide, protect, and mentor their search in finding their Catholic Match.With every successful relationship CatholicMatch assists, we know we have made the world a happier and less isolated place.