Customer Success Manager

👋 About us

Treet is a venture-backed startup helping e-commerce brands grow responsibly through resale. The global secondhand apparel market is projected to reach $393B by 2030, growing 2X faster than the overall apparel market. With Treet, brands launch their own resale experience in just a few weeks, unlocking a new revenue stream, increasing customer loyalty, and reducing their carbon footprint.

We launched in 2021 and now power recommerce experiences for 200+ brands (the majority of resale sites worldwide) including DÔEN, Pact, Chubbies, Melin, ALOHAS and Portland Leather with new brands joining each week. Check out www.treet.co for more information on what we're building.

♻️ Our mission

Our mission is to ensure every item produced lives its longest life possible.

👀 About you

We're looking for a passionate, experienced Customer Success Manager to help our brand partners launch successful resale programs and grow their business over time.

You would be our dream candidate if...

• You have 3+ years of customer success, implementation, or account management experience. Preferred but not required: experience in the software industry with e-commerce, consumer, or apparel brands.
• You're a great communicator. You truly enjoy connecting with people and building strategic customer relationships.
• You’re a natural problem solver. You find joy in helping solve customer problems and unblock obstacles.
• You're strategic, analytical, and data-obsessed. You’re always thinking about how systems can be built, improved, and scaled.
• You’re highly organized and proactive. You’re able to stick to tight timelines and motivate others to meet them too.
• You want to help drive innovation in resale by working at the intersection of fashion, tech, and circularity.
• You care about our mission and believe in the power of secondhand shopping.

💻 About the Role

• Your core role will be ownership of brand relationships (post-sale) and growth. You’ll oversee onboarding, go-to-market strategy, and long-term success for a high-touch book of business.
• You’ll partner with Treet’s engineering team and a diverse array of brand stakeholders—from CEOs to marketing teams to accountants—to strategically build and launch each resale experience.
• Post-launch, you’ll analyze resale data and share insights to demonstrate ROI and proactively identify opportunities for brand partners to grow their business through resale.
• You’ll partner cross-functionally with marketing, sales, partnerships, and engineering teams to drive critical product adoption and help inform our roadmap based on brand feature requests and feedback.
• You’ll travel occasionally to host strategy meetings and QBRs with brand partners and executives.

🤲 Here’s what’s in it for you:

• Join the fastest-growing player in branded resale, powering the majority of branded resale sites worldwide.
• Our culture prioritizes you as a person first, employee second.
• Support from world-class investors, including First Round Capital, Bling Capital, Matchstick, and more.
• Work with an incredibly kind, driven, and fun team with alums from Faire, Airbnb, Stitch Fix, Indiegogo, Yelp, and more.
• Health/dental/vision insurance, annual team retreats, unlimited PTO, commuter benefits, new MacBook, monthly team events, resale shopping stipend, Gympass, and more.
• Compensation range: $105,000 - $125,000 annually depending on experience.

Please note this is a hybrid role (required) with 3 days per week in our office located in downtown San Francisco, CA near Union Square. We also have an office in NYC.