Production Support Engineer

Location:
United States (Remote/Hybrid)

Employment Type:
Full-Time

About the Role

We are seeking a
hands-on Production Support Engineer
to join our growing SaaS operations team. In this role, you will be responsible for
monitoring, maintaining, and supporting our production environments
— including web servers, databases, and mobile applications — to ensure maximum system reliability and performance.

You will work closely with our development, DevOps, and customer success teams to proactively identify and resolve production issues, maintain client configurations, and ensure smooth day-to-day operations of our SaaS platform.

Key Responsibilities

Monitor and maintain
production systems across web, backend, and mobile platforms.

Oversee and troubleshoot
applications running in
Kubernetes
clusters.

Track database health
and performance metrics; identify and escalate anomalies or degradation.

Use internal back-office tools
to configure, control, and manage client environments and application settings.

Collaborate with development teams
(Node.js backend and React frontend) to investigate production issues and deploy fixes.

Support cross-platform mobile apps
built in
Flutter
, ensuring stable performance and uptime.

Implement and refine alerting systems
, dashboards, and monitoring pipelines (Grafana, Prometheus, or equivalent).

Participate in on-call rotation
to respond to incidents and outages.

Qualifications

• 3+ years
  of experience in Production Support, Site Reliability, or DevOps roles within a SaaS environment.
• Strong understanding of
  Linux environments
  ,
  Kubernetes
  , and
  Docker
  .
• Familiarity with
  Node.js
  applications,
  React
  frontends, and
  Flutter
  mobile frameworks.
• Experience monitoring and supporting
  databases
  (MongoDB, PostgreSQL, or similar).
• Hands-on experience with
  logging and monitoring tools
  (e.g., ELK, Grafana, Datadog, Prometheus).
• Excellent troubleshooting skills and the ability to handle incidents calmly and efficiently.
• Strong communication skills and attention to detail.

Preferred Skills

• Familiarity with
  CI/CD pipelines
  and Git-based deployments.
• Experience with
  cloud providers
  (AWS, GCP, or Azure).
• Exposure to
  multi-tenant SaaS architectures
  and
  API-based integrations
  .
• Basic scripting in
  Python
  ,
  Bash
  , or
  JavaScript
  for automation tasks.

Why Join Us

• You’ll play a crucial role in maintaining the reliability and performance of a dynamic SaaS ecosystem - spanning web, backend, and mobile applications - that serves enterprise clients across industries. This is a
  hands-on technical role
  with visibility across the organization and the opportunity to grow into a leadership position as the company scales.